ITIL – The ITSM Bible?

It has often been suggested that ITIL is the bible for IT Service Management. Indeed, there are some similarities. And also some differences! Consider the following: Many quote from the books, fewer have actually read [...]

By | September 1st, 2016|Comments Off on ITIL – The ITSM Bible?

Blog Series: Footprints how-to Easy Install Part 3: 3 steps before the install

PART 6. continued URIEncoding – Config tomcat server.xml. To ensure search operations in FootPrints Service Core work correctly Tomcat needs to be configured to support UTF-8 encoding of GET parameters. The following steps require editing [...]

By | August 17th, 2016|Comments Off on Blog Series: Footprints how-to Easy Install Part 3: 3 steps before the install

Blog Series: Footprints how-to Easy Install Part 2: 3 steps before the install

4. Install Java 8. Java 8 is required to be installed on the Application server. Java 8 must be installed prior to installing Tomcat and FootPrints. Instructions for installing the Java 8 JRE can be [...]

By | August 9th, 2016|Comments Off on Blog Series: Footprints how-to Easy Install Part 2: 3 steps before the install

The Ultimate Dashboard

Would you want the dashboard in your car to only tell you how many speeding tickets you have received or how many times you had a flat tire or ran out of gas? Probably not. [...]

By | July 21st, 2016|Comments Off on The Ultimate Dashboard

Realizing Success In 2016 with Organizational Change Management

Most organizations have already mapped out the changes they need to make to be successful in 2016. Projects for new services, tools, technology and processes have already been planned, or are currently in the planning stage. [...]

By | July 8th, 2016|Comments Off on Realizing Success In 2016 with Organizational Change Management

Blog Series: Footprints how-too Easy Install Part 1: 3 steps before the install

There are several steps that must be done prior to installing Footprints v12. The following is the list of these pre-requisites and the supporting links to the document(s) that detail out the steps and provide [...]

By | June 9th, 2016|Comments Off on Blog Series: Footprints how-too Easy Install Part 1: 3 steps before the install

The Mind and its Extensions

Virtually all reading this post will attest to owning at least one, likely several, Mobile devices. Tablets and Phones have become virtually as ubiquitous as articles of clothing for all who use them, and a [...]

By | June 9th, 2016|Comments Off on The Mind and its Extensions

Why Turn to Enterprise Service Management?

Enterprise Service Management could revamp your entire business model with the right ESM advisers assisting in your IT and non-IT internal transformation. Our ESM consulting service focuses on enabling organizations to develop these capabilities through [...]

By | June 8th, 2016|Comments Off on Why Turn to Enterprise Service Management?

Asset Management or Configuration Management?

Which do we need and why? What is the difference between Asset Management and Configuration Management? Are these two different processes? Do we need different tools? These are questions we often get from our customers [...]

By | June 8th, 2016|Comments Off on Asset Management or Configuration Management?

Realizing Success In 2016 with Organizational Change Management

Most organizations have already mapped out the changes they need to make to be successful in 2016. Projects for new services, tools, technology and processes have already been planned, or are currently in the planning stage. [...]

By | June 8th, 2016|Comments Off on Realizing Success In 2016 with Organizational Change Management