Why Did You Buy Your ITSM Tool?

Getting The Most From Your Service Management Platform As more and more companies purchase new service management platforms, or make changes to their existing platforms, one thing has become quite clear. Companies are hesitant to [...]

By | March 29th, 2017|6 Comments

ITIL, SLA, and Triage

ITIL Compliance Or Proper Triage Methodologies? Ah, yes, the good ol’ days. A customer calls into the Service Desk, opens a ticket, the ticket gets classified and worked, potentially being resolved on the same call. [...]

By | March 23rd, 2017|5 Comments

Gender Roles In Problem Solving

Men are from Mars, & Women Solve Problems I do believe that women and men are equal; yet uniquely different.  One of the ways in which this difference is manifested is in the way that [...]

By | March 10th, 2017|6 Comments

Problem Management

How Do You Face Problems in Your Organization? In most organizations, Problem Management is an afterthought if addressed at all, however, it is a critical process to improve efficiency and overall service to your customers. [...]

By | February 15th, 2017|4 Comments

Internet of Things And You

When You Speak, Who Listens? Chances are, you’re reading this post from your phone or tablet. Technologies that were non-existent for our elders, and that have kept on growing to the point of being virtually [...]

By | February 1st, 2017|1 Comment

ITIL: The ITSM Bible

Is ITIL the ITSM Bible? It has often been suggested that ITIL is the bible for IT Service Management. Indeed, there are some similarities. And also some differences! Consider the following: Many quote from the [...]

By | September 1st, 2016|5 Comments

Blog Series: FootPrints How-to Easy Install

Part 3: 3 Steps Before The Install PART 6. continued URIEncoding – Config tomcat server.xml. To ensure search operations in FootPrints Service Core work correctly Tomcat needs to be configured to support UTF-8 encoding of [...]

By | August 17th, 2016|0 Comments

Blog Series: FootPrints How-to Easy Install

Part 2: 3 Steps Before The Install 4. Install Java 8. Java 8 is required to be installed on the Application server. Java 8 must be installed prior to installing Tomcat and FootPrints. Instructions for [...]

By | August 9th, 2016|1 Comment

The Ultimate Dashboard

Service Management Dashboard Would you want the dashboard in your car to only tell you how many speeding tickets you have received or how many times you had a flat tire or ran out of [...]

By | July 21st, 2016|0 Comments

Organizational Change Management

Realizing Success In 2016 with Organizational Change Management Most organizations have already mapped out the changes they need to make to be successful in 2016. Projects for new services, tools, technology, and processes have already been [...]

By | July 8th, 2016|0 Comments