Part 1: 3 Steps Before The Install There are several steps that must be done prior to installing Footprints v12. The following is the list of these pre-requisites and the supporting links to the document(s) [...]
The Mind and its Extensions Virtually all reading this post will attest to owning at least one, likely several, Mobile devices. Tablets and Phones have become virtually as ubiquitous as articles of clothing for all [...]
Enterprise Service Management could revamp your entire business model with the right ESM advisers assisting in your IT and non-IT internal transformation. Our ESM consulting service focuses on enabling organizations to develop these capabilities through [...]
Which Do We Need And Why? What is the difference between Asset Management and Configuration Management? Are these two different processes? Do we need different tools? These are questions we often get from our customers [...]
When Does an Incident Become a Problem? When does an incident become a problem? This is a question often found on an ITIL exam in one form or another. The answer, of course, is “never”. [...]
Understanding Value For the purpose of understanding the value of Configuration Management, we have to trace how value is added to transactions. The value transaction is important to the supplier because that is where value [...]
6 Steps to Successful CMDB Implementations Have you been asked to implement a CMDB? Here are a few pointers for doing it successfully. Find the “low hanging fruit” where you will obtain the most benefit [...]
The Secret to Successful Change The secret is there isn’t one. There is no single aspect of Change Management that makes it successful. There is no right or wrong way design your Change Management process.I [...]
The Problem: As a Footprints Administrator, you have added a few custom fields to your Workspace Form. An example of custom fields might be something like First Name, Last Name, and Email Address. These fields [...]
ITAM Introduction Organizations with low maturity in the processes that Configuration Management supports will not realize any value from Configuration Management activities. Financial Management of IT Services Availability Management IT Service Continuity Management Change Management [...]