ITSM Help Desk

ITSM Help Desk (Powered By HEAT)

Completely simplify the help ticket workflows with the Ivanti ITSM Help Desk. The ITSM Help Desk, Ivanti Service Manager’s root package, supplies a simple to use customer service help desk in regard to inbound ticket requests from any avenue including email, web, social, phone, or chat. It also gives case management, self-service choices, and knowledge management united with process and automation abilities. This makes IT more productive and end-users are more satisfied and efficient.

The ITSM Help Desk gives you a more useful help desk. Leverage strong incident and inquiry tracking, case management, advanced integration, and superior automation. Optimize your incident response strategy by automating incident workflows and communications to swiftly comprehend and renew service functions and solves IT problems. Collect, examine, inventory, and broadcast knowledge and data for both the IT service desk and end-users. Supply response to articles and complete knowledge article authorization processes are built in. Allow all users to simply submit and track requests through a web-based self-service solution, opening up the service desk for around-the-clock customer entrance.

Ivanti is renovating the service desk, helping IT give more worth to their organization. Enhance your arrangement between IT and the enterprise to become a more critical partner with the ITSM Help Desk.

Help Desk Features:

  • Dashboards & Reporting
  • Incident Management
  • Knowledge Management
  • Mobile
  • Self-Service
  • Service Catalog
  • Survey
  • Voice Automation (Optional Add-On)
  • Workflow Automation

Key Benefits:

  • Codeless Approach
    • No programming needed, making it easy to tailor IT service automation

  • Multi-Channel Self-Service
    • Offer multiple, easy to access self-service channels to make IT teams and users more productive

  • Voice Automation
    • Dramatically reduce wait times, transfer rates and abandoned calls

  • Cloud Or On-Premise
    • Fully multi-tenant SaaS or On-premise, today or tomorrow —you decide