ITSM Integration

ITSM Integration (Powered By HEAT)

ITSM Integration powered by HEAT makes the end-to-end connection; prepared to connect today what you’ll need tomorrow. ITSM departments must have appropriate data from other solutions to swiftly comprehend events and settle problems. Ivanti ITSM Integration(powered by HEAT) offers integration and development abilities to take in the necessary data and link to other solutions for end-to-end automated workflows. Rapidly generate fresh user interfaces, business policies, dashboards, and more to effortlessly alter the out-of-the-box actions or include new operations created to meet your needs.

Leverage accessible connections for fluent integration. Looking to mitigate your development charges? Ivanti provides numerous integrated abilities that will broaden your ITSM reach to supplementary applications and solutions.

  • Voice Automation
    • Automate phone exchanges with call routing, integrated voice response & self-service, update announcements and screen-pops
  • ITSM AppStore
    • Leverage ready-to-deploy applications and integrations, many created by partners and customers
  • Skype For Business (Powered By LANDesk)
    • Make Skype interactions an essential part of your ITSM environment. Keep correct records so vital details aren’t lost
  • Password Management (Powered by LANDesk)
    • Get rid of the main cause for calls into your service desk with safe and simple around-the-clock self-service password reset abilities.

Key Benefits:

  • Code Free
    • No programming necessary, making it easy to custom-fit IT service automation

  • Pre-Built Connectors
    • Leverage ready-to-go integrations to extend automation beyond ITSM.

  • More Self-Service
    • Provide improved data and workflows to make IT departments and users more productive

  • Cloud Or On-Premise
    • Fully multi-tenant SaaS or On-premise, today or tomorrow —you decide