PROCESS

Strategic Planning Workshop

Plan Out Your Strategy

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360° Assessment

Service Management Processes

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Process Design and Improvement

Design for Your Needs

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Continual Service Improvement

Efficiency and Effectiveness

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Organizational Change Management

Move Your Organization Forward

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ISO 20000 Readiness Assessment

Are You Really Prepared?

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Optimize Value Across the Enterprise

Flycast Partners Enterprise Service Management consulting service focuses on enabling organizations to develop their capabilities through the adoption of a service focused, process oriented, cost effective approach to managing and delivering services. ESM offerings utilize best practices from Lean 6 sigma, ITIL, COBIT and are tailored to meet your businesses needs.

Our ESM services are available to be provided on an individual basis, or as a series of engagements targeted at helping your business establish the organizational capabilities required for effective Service Management.

Information Technology Infrastructure Library (ITIL)

Every organization delivers a service or product. For every service or product, the ITIL framework helps manage delivery, support from inception to retirement. ITIL is not just technology management or process management. It also focuses on improving the capabilities of people, processes, and technology. ITIL provides value for an organization including employees and customers by providing best practices to help the availability, reliability and security of the services they provide. Large, medium, and small organizations all over the world use ITIL to help them improve the value of their services. ITIL helps organizations in all industries and sectors meet the business, customer and user demands. Since ITIL is a set of best practices and not a standard, organizations are free to adopt as much of the ITIL framework as they see fit.

Strategic Planning Workshop

Our strategic planning workshop ensures the alignment of your business needs to planned service management initiatives. This consists of a series of workshops that identify long term business vision, goals and objectives to develop a service management strategy that will guide future efforts. Planning and pre-planning is a critical first activity in improving the enterprise service management capabilities of any organization.

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360° Assessment

A 360° assessment evaluates your service management capabilities from a number of viewpoints to identify areas that are and are not meeting your current business needs. The assessment enables the understanding of your level of maturity, assessing not only the adherence and acceptance of a business process by the organization, but also the use of technology to support and control the process. By conducting an assessment, you will have an accurate analysis of where your organization stands in relation to ITIL best practices.

Go Beyond IT with Business Processes that Provide REAL VALUE to your Businesses Service Management Capabilities

More and more organizations today are leveraging their ITSM tool to do more than just IT. Managing HR issues, handling Facilities Service Request, on boarding new employees, providing a portal to request supplies, even tracking non-IT related assets, are all examples of ways to leverage the investment made in an ITSM tool and improve ROI as well as provide the needed ability to track and report on these services. The real value though lies beyond the use of the ITSM tool. The underlying set of practices that make up ITSM including the adaption of a service lifecycle, the establishment of policies, processes and well defined roles and responsibilities along with the implementation of Continual Service Improvement allows organizations to achieve both incremental and large scale improvements in service quality, efficiency and effectiveness. Not just for IT, but for your business.

Process Design and Improvement

Laying a foundation for the future by mapping out all of your processes before an implementation of anything new is essential. Process design and improvement services offer a 26 process template based on ITIL best practices. These act as a starting point that can be tailored to your business needs, creating a very detailed, unique and almost fool proof blueprint. A tremendous value to any organization, these blue prints are the foundation for the implementation of process improvements, training and defining tool requirements.

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Continual Service Improvement

Continual Service improvement refers to ongoing efforts to improve business processes. In truth, most business process management efforts are constant works in progress. But continual process improvement is a formal, ongoing approach to improving processes (and, ultimately, productivity, services and products). Processes are constantly evaluated, then adapted as needed to meet organization goals. Improvements may be made incrementally or in large-scale “breakthrough” implementations.

“I could go on all day about how good the day-to-day operations are handled at Flycast, and they are good. But I feel that it is their resilience in pursuing excellence with the customer relationship that they really shine. What Flycast has shown me is that they are not only willing to get my business, but that they are committed to keeping it.”
John - Desktop Services Manager
“Jerry is an EXCELLENT consultant. Great attitude, helpful, listens well and very good skills on the platform. This is the kind of consultant we like on board, so we wanted to let you know we are very happy with his performance here at our organization”
Brad - Director of Enterprise Technology
“You guys did a great job. We completed the original work with time to spare so I was able to get some other questions asked. Overall I was very pleased with your service. It went very smoothly.”
Craig - Manager, Technology Service Desk

Organizational Change Management

Every organization goes through constant change in it’s perspective industry, marketplace and economy. It is important to be ready to adapt to these changes quickly, with minimal disruption to core business. Implementing organizational change management can help move an organization out of crisis management mode by ensuring that projects identify, plan for, and address the impacts of the changes planned.

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ISO 20000 Readiness Assessment

ISO 20000, the international standard that allows companies to demonstrate excellence and prove best practice in IT management. It will ensure that companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. This certification is more often than not a long and extremely expensive undertaking. We can help you along this journey by making sure that your people, process and technology are ready to meet the rigorous requirements for ISO/IEC 20000.

Let Us Know How We Can Help?

Reach out to us. Our qualified staff is here to assist with your business – IT processes and solutions. No matter where you are on your journey, we provide the needed support to align with your organizational goals. Become a business champion with the right people, processes and technologies from Flycast Partners!

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