BMC FootPrints Service Core 11.6: Administering
This 4 day instructor-led training in Columbus, OH provides the knowledge and critical skills necessary to administer FootPrints Service Core with major focus placed on Installation, Preferences, Customizations, Reporting, Address Book Management, Knowledge Base, and Self Service. BMC FootPrints Service Core Administrator – Our interactive, hands-on Administrator Training class teaches you to effectively configure and maintain the functional aspects of BMC FootPrints as an IT Service Management and issue tracking application. You will learn ways to automate your business processes using BMC FootPrints basic and advanced features. The skills you learn will be reinforced through the use of lab exercises which include feature configuration, importing data and best practices discussions.
This course is followed by the FootPrints Service Core Associate Exam. A passing score of 80% or better is required to become an accredited Service Core Administrator.