WEBINARS

ITIL Best Practices, ITSM – IT Service Management, ESM – Enterprise Service Management, ITAM – IT Asset Management, Workload Automation and more.

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Introduction to Digital Enterprise Management    3/23/2017

TrueSight Capacity Optimization’s value can be delivered to any organization by providing visibility to it’s entire IT infrastructure; including physical, virtual, and the cloud. Patrick Campbell of BMC Software will be the presenter; sign up today!

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BMC FootPrints For Higher Learning    3/30/2017

FootPrints Service Core 12 delivers a modern and flexible user interface. Display multiple item types in a single view such as incidents, problems and changes. Personalize the self-service portal based on a user’s role in the organization. There has been a lot of buzz around what the newest features and capabilities of BMC FootPrints Service Core. This is a totally new and different platform that takes BMC FootPrints to a new level. Greg Gielda breaks it down and digs into the new nuts and bolts of this ITSM tool. Watch what drew a packed audience and see why there is so much buzz. Sign up today!

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A Fool Without A Service Desk Creates An Adhocracy    4/6/2017

Greg Gielda makes it easy for anyone that is trying to create or revamp a current IT service desk to understand some basic ITIL principles that are necessary first. Sign up today!

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Change Management “A Fool With A Tool Is Still A Fool”    4/13/2017

Greg Gielda explains another ITIL Best Practice in layman’s terms. He demonstrates the do’s and don’t’s of change management. Sign up today!

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Problem Management “A Fool With A Problem Leaves Many Stones Unturned”    4/20/2017

Greg Gielda’s latest ITIL Best Practice explained, Problem Management. Why does everyone confuse it with Incident Management? What is the true definition of a Problem? Where do you start? These few questions and more will be answered in this 45 minute presentation. Sign up today!

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CMDB “A Fool And Their Data Are Soon Parted”    4/27/2017

Greg Gielda cleverly decodes CMDB. His easy to follow presentation points out the do’s and don’t’s of CMDB. Sign up today!

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Who Is Ivanti And What Is HEAT ITSM?    5/4/2017

Kyle Hamilton of Flycast Partners is going to explain who Ivanti Software is what Heat ITSM can do to make your job easier. Sign up today!

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Avoiding The Top 10 Pitfalls Of Failed Implementations In 2017    5/11/2017

During this presentation, Greg Gielda highlights the things you should be wary of when implementing a new ITSM tool for this day and age. He explains the top 10 mistakes that organizations make and how to identify things that can derail your implementation. Sign up today!

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What Is New In BMC FootPrints    5/18/2017

There has been a lot of buzz around what the newest features and capabilities of BMC FootPrints Service Core. This is a totally new and different platform that takes BMC FootPrints to a new level. Greg Gielda breaks it down and digs into the new nuts and bolts of this ITSM tool. Watch what drew a packed audience and see why there is so much buzz. Sign up today!

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If you are interested in learning more about ITSM, ITAM, Workload Automation, ITIL Best Practices and more, we want to hear from you! Submit a webinar request and we will tailor a presentation to your needs.

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