ITIL Best Practices, ITSM – IT Service Management, ESM – Enterprise Service Management, ITAM – IT Asset Management, Workload Automation and more.
Introduction to Digital Enterprise Management 3/23/2017
TrueSight Capacity Optimization’s value can be delivered to any organization by providing visibility to it’s entire IT infrastructure; including physical, virtual, and the cloud. Patrick Campbell of BMC Software will be the presenter; sign up today!
BMC FootPrints For Higher Learning 3/30/2017
FootPrints Service Core 12 delivers a modern and flexible user interface. Display multiple item types in a single view such as incidents, problems and changes. Personalize the self-service portal based on a user’s role in the organization. There has been a lot of buzz around what the newest features and capabilities of BMC FootPrints Service Core. This is a totally new and different platform that takes BMC FootPrints to a new level. Greg Gielda breaks it down and digs into the new nuts and bolts of this ITSM tool. Watch what drew a packed audience and see why there is so much buzz. Sign up today!
A Fool Without A Service Desk Creates An Adhocracy 4/6/2017
Greg Gielda makes it easy for anyone that is trying to create or revamp a current IT service desk to understand some basic ITIL principles that are necessary first. Sign up today!
Change Management “A Fool With A Tool Is Still A Fool” 4/13/2017
Greg Gielda explains another ITIL Best Practice in layman’s terms. He demonstrates the do’s and don’t’s of change management. Sign up today!
Problem Management “A Fool With A Problem Leaves Many Stones Unturned” 4/20/2017
Greg Gielda’s latest ITIL Best Practice explained, Problem Management. Why does everyone confuse it with Incident Management? What is the true definition of a Problem? Where do you start? These few questions and more will be answered in this 45 minute presentation. Sign up today!
CMDB “A Fool And Their Data Are Soon Parted” 4/27/2017
Greg Gielda cleverly decodes CMDB. His easy to follow presentation points out the do’s and don’t’s of CMDB. Sign up today!
Who Is Ivanti And What Is HEAT ITSM? 5/4/2017
Kyle Hamilton of Flycast Partners is going to explain who Ivanti Software is what Heat ITSM can do to make your job easier. Sign up today!
Avoiding The Top 10 Pitfalls Of Failed Implementations In 2017 5/11/2017
During this presentation, Greg Gielda highlights the things you should be wary of when implementing a new ITSM tool for this day and age. He explains the top 10 mistakes that organizations make and how to identify things that can derail your implementation. Sign up today!
What Is New In BMC FootPrints 5/18/2017
There has been a lot of buzz around what the newest features and capabilities of BMC FootPrints Service Core. This is a totally new and different platform that takes BMC FootPrints to a new level. Greg Gielda breaks it down and digs into the new nuts and bolts of this ITSM tool. Watch what drew a packed audience and see why there is so much buzz. Sign up today!
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