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ITIL Best Practices, ITSM – IT Service Management, ESM – Enterprise Service Management, ITAM – IT Asset Management, Workload Automation and more.

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ITIL v3 Service Design    2/23/2017

Greg Gielda dissects the definition of ITIL Service Design. He discusses the design of appropriate and innovative IT services, including their architectures, processes, policies and documentation, to meet current and future agreed business requirements. What does this definition really mean for your business and IT? Sign up for Part 1 of this 3 part series webinar to find out!

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ITIL v3 Service Transition    3/2/2017

ITIL Service Transition is Part 2 of our 3 part series that addresses the fundamentals. The objective of ITIL Service Transition is to build and deploy IT services. Service Transition also makes sure that changes to services and Service Management processes are carried out in a coordinated way. What does can this do for your business/organization? Sign up for our webinar to find out!

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ITIL v3 Service Operations     3/9/2017

In Greg Gielda’s final installment of this series, he puts all the pieces of the puzzle together between ITIL Service Design, ITIL Service Transition, and ITIL Service Operations. Normal service operation is defined here as service operation within Service Level Agreement limits and the scope of incident management. Incident management includes any event which disrupts, or which could disrupt, a service. You will come away with a better understanding of its importance to your overall IT efficiency. Sign up for this webinar to learn how this can benefit your business/organization!

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Track-It! “Tips and Tricks”     3/16/2017

Stephen Rast will answer the biggest challenge questions submitted and live questions during the webinar!

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Introduction to Digital Enterprise Management    3/23/2017

Patrick Campbell of BMC Software will be the presenter for this TrueSight Optimization webinar. Sign up today!

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BMC FootPrints For Higher Learning    3/30/2017

FootPrints Service Core 12 delivers a modern and flexible user interface. Display multiple item types in a single view such as incidents, problems and changes. Personalize the self-service portal based on a user’s role in the organization. There has been a lot of buzz around what the newest features and capabilities of BMC FootPrints Service Core. This is a totally new and different platform that takes BMC FootPrints to a new level. Greg Gielda breaks it down and digs into the new nuts and bolts of this ITSM tool. Watch what drew a packed audience and see why there is so much buzz. Sign up today!

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A Fool Without A Service Desk Creates An Adhocracy    4/6/2017

Greg Gielda makes it easy for anyone that is trying to create or revamp a current IT service desk to understand some basic ITIL principles that are necessary first. Sign up today!

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Change Management “A Fool With A Tool Is Still A Fool”    4/13/2017

Greg Gielda explains another ITIL Best Practice in layman’s terms. He demonstrates the do’s and don’t’s of change management. Sign up today!

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Problem Management “A Fool With A Problem Leaves Many Stones Unturned”    4/20/2017

Greg Gielda’s latest ITIL Best Practice explained, Problem Management. Why does everyone confuse it with Incident Management? What is the true definition of a Problem? Where do you start? These few questions and more will be answered in this 45 minute presentation. Sign up today!

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CMDB “A Fool And Their Data Are Soon Parted”    4/27/2017

Greg Gielda cleverly decodes CMDB. His easy to follow presentation points out the do’s and don’t’s of CMDB. Sign up today!

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Who Is Ivanti And What Is HEAT ITSM?    5/4/2017

Kyle Hamilton of Flycast Partners is going to explain who Ivanti Software is what Heat ITSM can do to make your job easier. Sign up today!

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Avoiding The Top 10 Pitfalls Of Failed Implementations In 2017    5/11/2017

During this presentation, Greg Gielda highlights the things you should be wary of when implementing a new ITSM tool for this day and age. He explains the top 10 mistakes that organizations make and how to identify things that can derail your implementation. Sign up today!

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What Is New In BMC FootPrints    5/18/2017

There has been a lot of buzz around what the newest features and capabilities of BMC FootPrints Service Core. This is a totally new and different platform that takes BMC FootPrints to a new level. Greg Gielda breaks it down and digs into the new nuts and bolts of this ITSM tool. Watch what drew a packed audience and see why there is so much buzz. Sign up today!

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If you are interested in learning more about ITSM, ITAM, Workload Automation, ITIL Best Practices and more, we want to hear from you! Submit a webinar request and we will tailor a presentation to your needs.

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