ITIL Best Practices, ITSM – IT Service Management, ESM – Enterprise Service Management, ITAM – IT Asset Management, Workload Automation and more.
Process Design & Improvement 1/19/2017
Designing a solid foundation for your processes comes first with their initial design. This initial stage is often overlooked. We will delve into this topic explaining the details and importance of the initial design stages and phases of your processes, showing how laying a solid initial roadmap for your processes will bare fruit in time, and when your organization needs solid execution the most at the peak and height of incoming and ongoing business.
Best Practices For Evaluating Service Management Software in 2017 1/26/2017
Looking to upgrade or altogether find brand new software in 2017? Join us in this week’s webinar as we discuss how to evaluate ITSM software in 2017. In this ever-changing market, we all want to make the best possible decision, but maybe an educated decision is better than what’s heard to be good by word of mouth. We can help with this!
A Blowtorch Lighting Up The Basement 2/2/2017
Will Degener of Scalable will answer how Scalable can map and identify services running in your network. It will accurately identify programs, supporting hardware and intermediate devices. It has agentless discovery that is light touch and low impact. Join us in this week’s webinar to learn about how this tool can help your business!
Change Management “A Fool with a Tool is still a Fool” 2/9/2017
Most change initiatives within an organization fail. With too many change initiatives going on at once, and without prioritization, things become chaotic and your now worse off than before. With Change Management, you can assess all the critical components of your organization and see what actually needs change, and also what doesn’t at all.
ITIL v3 Service Design 2/16/2017
Greg Gielda dissects the definition of ITIL Service Design. He discusses the design of appropriate and innovative IT services, including their architectures, processes, policies and documentation, to meet current and future agreed business requirements. What does this definition really mean for your business and IT? Sign up for Part 1 of this 3 part series webinar to find out!
ITIL v3 Service Transition 2/23/2017
ITIL Service Transition is Part 2 of our 3 part series that addresses the fundamentals. The objective of ITIL Service Transition is to build and deploy IT services. Service Transition also makes sure that changes to services and Service Management processes are carried out in a coordinated way. What does can this do for your business/organization? Sign up for our webinar to find out!
ITIL v3 Service Operations 3/2/2017
In Greg Gielda’s final installment of this series, he puts all the pieces of the puzzle together between ITIL Service Design, ITIL Service Transition, and ITIL Service Operations. Normal service operation is defined here as service operation within Service Level Agreement limits and the scope of incident management. Incident management includes any event which disrupts, or which could disrupt, a service. You will come away with a better understanding of its importance to your overall IT efficiency. Sign up for this webinar to learn how this can benefit your business/organization!
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If you are interested in learning more about ITSM, ITAM, Workload Automation, ITIL Best Practices and more, we want to hear from you! Submit a webinar request and we will tailor a presentation to your needs.