Blog

ITSM Software—To ITIL or Not? The Dilemma!

In my experience most customers, while being aware of ITIL as a concept, do not have ITIL processes in place within their environment. When customers buy an ITIL compliant solution for the benefits without developing [...]

By | August 20th, 2019|0 Comments

How Modern ITSM Tools Help Build a Foundation for Your Digital Transformation Strategy

  IDC predicts that by 2022, over 60% of global GDP will be digitized, and growth in every industry will be driven by digitally-enhanced offerings, operations, and relationships. It is intriguing to see how some business [...]

By | August 10th, 2019|0 Comments

Reduce your ‘Attack Surface’ with Automation

Security is without a doubt one of the primary concerns in IT today. The added security provided by implementing a comprehensive automation strategy is often overlooked and underestimated, since the security benefits of automation are [...]

By | July 20th, 2019|0 Comments

A Great Experience Using Ivanti IT Service Management

Ivanti Service Manager, powered by HEAT, is the most affordable, flexible and complete cloud-optimized ITSM solution available. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for [...]

By | July 10th, 2019|0 Comments

Why Your Tool Implementation Needs Organizational Change Management

  You scoped out your requirements for that new ITSM tool, created a comprehensive RFP, received and reviewed the proposals from several providers and selected the best possible product. You selected a great implementation partner and your [...]

By | June 20th, 2019|0 Comments

Simplifying Cloud Management With OpsRamp: Part 3

  This is the third of a three-part series on how OpsRamp helps enterprise IT operations team manage the challenges of migrating to the cloud. Read part one and two here.   Now that migration [...]

By | June 10th, 2019|0 Comments

Simplifying Cloud Management With OpsRamp: Part 2

  This is the second of a three-part series on how OpsRamp helps enterprise IT operations team manage the challenges of migrating to the cloud. Read part one here.   IT teams can build the [...]

By | May 20th, 2019|0 Comments

Simplifying Cloud Management With OpsRamp: Part 1

  Analyst firm IDC forecasts that organizations will collectively spend $370 billion on public cloud services and infrastructure in 2022. Given the skyrocketing adoption of public cloud platforms, enterprises are using a number of approaches [...]

By | May 10th, 2019|0 Comments

The Guiding Principles of ITIL 4

  One of the key concepts within ITIL4 is the Guiding Principles. First introduced as part of the ITIL Practitioner and modified slightly in ITIL 4, these basic principles provide guidance for every decision you [...]

By | April 20th, 2019|0 Comments

Long Run Limits: Why There is No Place for Runaways in Workload Automation

Waiting indefinitely, whether for the coffee you ordered 5 minutes ago, or for the date who is an hour late, causes one to question whether the expected outcome will ever happen. A well-designed Workload Automation [...]

By | April 10th, 2019|0 Comments