The Digital Experience of BMC 

Many companies are at the forefront of technology within their industries in innovation and providing their customers a great digital experience with products and services.  But leading the digital revolution inside their own companies? Not so [...]

By | February 10th, 2019|0 Comments

Monitoring Templates: The Easiest Path To More Effective Infrastructure Monitoring

Drive Scalable IT Operations With Monitoring Automation With dynamic, distributed, and modular infrastructure, how do IT operations teams gain the right operational visibility for detecting, diagnosing, and fixing performance issues at scale? Enterprises need actionable [...]

By | January 20th, 2019|0 Comments

Why ITIL 4?

By now you have no doubt heard that ITIL 4 is coming and if you are like most, there are a lot of questions, the biggest of these being simply “Why?” Well, to answer that, [...]

By | January 9th, 2019|0 Comments

Controlling Costs in Cloud Services 

“You Can’t Manage What You Don’t Measure”  I’m sure you’ve heard the adage. The wording may be slightly changed but the meaning has never changed, “you can’t manage what you don’t measure.” Just like all [...]

By | December 20th, 2018|0 Comments

Why Information Technology Infrastructure Library Became a 4 Letter Word

Why Information Technology Infrastructure Library Became a 4 Letter Word In the US in particular, we have a habit of calling out words we don’t care for, words that represent something reprehensible to us, as [...]

By | December 11th, 2018|0 Comments

Developing Service Management Capabilities

The Wikipedia describes IT Service Management by saying that “IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate [...]

By | November 29th, 2018|0 Comments

ITIL Training and Certification

Do you speak the language? I have spent the last 20+ years working in the field of IT Service Management.  In that time, I have had countless conversations with customers as it relates to ITIL.   [...]

By | November 9th, 2018|0 Comments

“Help Desk Software” Is A Lot Like Gaming

And Other Fascinating Thoughts About ITSM Software Considerations     I, am a gamer. I know, I know, not something you really care about.   But it’s true.   Now, many of you may also be gamers. Or fancy [...]

By | October 22nd, 2018|0 Comments

Change Management and the CMDB 

Over the past 5 years as an ITSM Consultant,  I've been involved in hundreds of customer engagements designing and implementing ITIL processes including  Incident, Change, Problem and Service Request Management.  While thinking about my subject [...]

By | October 16th, 2018|0 Comments

ITIL Foundations and Beyond

ITIL Foundations and Beyond In my job as a senior IT Service Management consultant, I have worked with over 400 companies—the majority of those I worked with claimed to be “ITIL Trained”.  Unfortunately, it’s rare [...]

By | September 27th, 2018|0 Comments