Reduce Incident Downtime and Fix Outages Sooner with Policy-Based Alert Escalation Management

Proactive Incident Analysis, Diagnosis, and Resolution with Service-Centric AIOps Alerts define the state of an infrastructure resource, application, or any other IP discoverable device. Organizations take action on alerts based on business impact and priority [...]

By | March 20th, 2019|0 Comments

IT Operations As A Service

IT organizations that operate as a service are better able to support a company’s revenue generation efforts. But how can that be done in today’s environment? False alarms, a deluge of data, and hearing “I [...]

By | March 10th, 2019|0 Comments

Digital Transformation

Revolution or Evolution  “Digital Transformation” is the latest industry buzzword and many who write or talk about it do so as if they just discovered it. Or in some cases, like they just invented it. [...]

By | February 20th, 2019|0 Comments

The Digital Experience of BMC 

  Many companies are at the forefront of technology within their industries in innovation and providing their customers a great digital experience with products and services. But leading the digital revolution inside their own companies? [...]

By | February 10th, 2019|0 Comments

Monitoring Templates: The Easiest Path To More Effective Infrastructure Monitoring

Drive Scalable IT Operations With Monitoring Automation With dynamic, distributed, and modular infrastructure, how do IT operations teams gain the right operational visibility for detecting, diagnosing, and fixing performance issues at scale? Enterprises need actionable [...]

By | January 20th, 2019|0 Comments

Why ITIL 4?

By now you have no doubt heard that ITIL 4 is coming and if you are like most, there are a lot of questions, the biggest of these being simply “Why?” Well, to answer that, [...]

By | January 9th, 2019|0 Comments

Controlling Costs in Cloud Services 

“You Can’t Manage What You Don’t Measure”  I’m sure you’ve heard the adage. The wording may be slightly changed but the meaning has never changed, “you can’t manage what you don’t measure.” Just like all [...]

By | December 20th, 2018|0 Comments

Why Information Technology Infrastructure Library Became a 4 Letter Word

  In the US in particular, we have a habit of calling out words we don’t care for, words that represent something reprehensible to us, as being a ‘4 letter word’.  Never mind if the [...]

By | December 11th, 2018|0 Comments

Developing Service Management Capabilities

  The Wikipedia describes IT Service Management by saying that “IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, [...]

By | November 29th, 2018|0 Comments

ITIL Training and Certification

  Do you speak the language?   I have spent the last 20+ years working in the field of IT Service Management.  In that time, I have had countless conversations with customers as it relates [...]

By | November 9th, 2018|0 Comments