Led by BMC-certified IT professionals, our 5-day BMC FootPrints training course provides the knowledge and critical skills necessary to administer BMC FootPrints Service Core 20.x.

This course is part of the BMC FootPrints Service Core Accreditation and Certification Path.

With our BMC Footprints training course, participants will develop skills in:


  • Installation
  • Preferences
  • CustomizationsReporting
  • Address Book
  • Management
  • Knowledge Base
  • Self-Service


Course Objectives


  • Install BMC FootPrints Service Core
  • Integrate BMC FootPrints Service Core with other products
  • Perform system configurations
  • Be able to use BMC Footprints Service Core for Agents and Customers
  • Know how to get support for the product when needed
  • Learn various troubleshooting techniques
  • Learn how to use help features included in the product


Course Activities


  • Classroom Presentations
  • Demonstration
  • Product Simulations
  • Proctored Exam