The Bomgar Remote Support solution allows you to quickly access and fixes nearly any remote device, running any platform, located anywhere in the world. Using Bomgar, technicians can chat with an end-user, view and control remote systems and devices and collaborate with other technicians or external parties to resolve issues…all with the highest levels of security. Bomgar Remote Support offers the security, integration and management capabilities your IT and customer support organizations need to increase productivity, improve performance and deliver a super customer experience.
Control and support nearly any remote desktop, server or mobile device. See the screen, transfer files, view system info and more. No VPN required.
Use chat support, screen sharing, CRM integration and skills-based routing to improve support staff productivity. Includes customizable surveys and support portals.
IT Service Desk
Launch remote support from your ITSM system. Automatically update incidents with session details, chat transcripts, survey responses and video recordings.
Share sessions between technicians, developers or even outside vendors. They’ll see the issue, troubleshoot together and resolve support incidents faster.
Embedding chat and remote support in your websites, desktops, Windows programs, and mobile apps make it easy for customers and employees to request help.
Monitor support activity in real time. Track customer satisfaction, record every remote support session and collect a detailed audit trail of each interaction.