Manual information-gathering causes poor service performance, high turnover, SLA violations, and needless costs. Analyzing events and correlating data relationships identifies the underlying problems, determines root causes, and establishes clear strategies for the future to reduce false alarms, eliminate the dependency on static threshold rules, accelerate repair time, and improve capacity optimization.
There are numerous IT resources to monitor and use as data sources: end users, mobile phones, applications, databases, operating systems, cloud services, servers, IoT, mainframes, hardware, networks, processes, and security applications. Collecting events and creating service impact models visualizes the health of business services to prioritize problem resolution, drive performance efficiencies, facilitate business strategy, optimize security and automated processes, monitor trends, and quickly identify new opportunities or risks. Improved speed and accuracy of decision-making reduces mean time to resolution, increases mean time between failures, and forms the groundwork to demonstrate and improve the value and effectiveness for your business.