DELIVER INTERACTIVE KNOWLEDGE EXPERIENCES
A codeless design studio allows for quick and simple creation of interactive knowledge experiences. EV Self Help allows you to upload multimedia, such as videos or images, for an engaging experience that enables users to solve problems on their own and reduce service desk workload.
PROVIDE ACCESS TO ANSWERS FROM ANYWHERE
EV Self Help lets you use responsive web apps to deliver knowledge flows to end users on desktop and mobile devices. Integrate with third-party solutions, such as ITSM, CRM, and AI technologies like chatbots for a superior self-help user experience.
MAKE YOUR KNOWLEDGE DYNAMIC
With the drag-and-drop editor, develop web-based Q&A decision trees for your end users to answer their IT questions faster in a more natural, logical way and at lower cost for your organization.
ANALYZE USAGE FOR CONTINUAL IMPROVEMENT OF KNOWLEDGE
Get detailed analytics to gain insight into how knowledge is used. With knowledge flow usage statistics, you can identify gaps and adjust accordingly to ensure that your organization is maximizing its knowledge investment.
WHAT’S THE DIFFERENCE BETWEEN EV SELF HELP AND YOUR TRADITIONAL BASE?
A knowledge base is meant to be a place where you gather, analyze, store, and share knowledge that has been acquired across your organization. Enhance your traditional knowledge base with EV Self Help by providing a unique way of capturing, curating, and delivering this knowledge in a more interactive, engaging format.