Intelligent Incident Management

Intelligent Incident Management integrates with your existing monitoring and ITSM tools to help proactively address issues, reduce constant firefighting, and restore services fast. Improve Your Incident Response Reflexes With A Digital Operations Command Center. Digital transformation has accelerated the expectations of of the modern business for service performance and availability, agility, and speed. IT operations management (ITOM) and IT service management (ITSM) must be more coordinated and unified than ever. But how?

Handling service disruptions at enterprise scale is no easy task. You need to quickly identify, investigate, inform, and fix an IT outage before there’s any business impact. But it’s more than just smarter IT alert management. Intelligent incident management means faster and automated incident response and incident resolution allowing you to address these challenges:

Make sense of alert floods

Prioritize response by impact and urgency

Pinpoint incident root cause

Notify the right teams

Automate incident response

Integrate with your ITSM tools

Drive better problem identification, impact analysis, and first response for incident management. Better organize IT incident management processes and automated remediation by cutting through the noise in a structured manner.

Coordinate, schedule, and manage the delivery of incident resolution activities across different IT domains and servicedelivery teams.

Combine IT service management (ITSM) and IT operations management (ITOM) for accelerated digital transformation and differentiated service delivery.

Before the incident, proactively monitor and maintain. During the incident investigate, coordinate, and resolve. After the incident report, assess, and audit.

Understand what’s going on in your IT environment and take the right action with pre-built integrations for leading IT service management tools like ServiceNow, Cherwell, and BMC Remedy. Solve issues faster with better prioritization and response and deliver proper incident support using the right operational insights.

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