IT Operations as a Service

What is IT Operations as a Service?

IT Operations as a Service is the ability to deliver shared IT operations functions at scale to different lines of business within an enterprise. It used to be, with the rise of the digital customer experience, that every company was a software company.

Now, with the rise of cloud services, software-defined environments, and DevOps and agile development models, every business unit is operating like a software startup. To control the chaos, enterprise IT organizations must transform into a “value-added enabler for the most effective and efficient use of services across the enterprise.”

Modern digital and IT operations teams are taking on the role of service providers for driving the consumption of internal and external services in response to the demands of these disparate business units, divisions, and s­ubsidiaries. You not only need to change the way you operate, but also ensure you are using the right tools for contextual visibility and control.

As a scalable cloud-based IT operations management (ITOM) platform, OpsRamp delivers smarter, more unified infrastructure monitoring and management across business units, locations, and teams in a dynamic environment.

Why IT Operations As a Service

As companies continue to transform digitally, every business unit now has the flexibility to spin up its own services and act like a software company. IT operations as a service is the new framework for enterprise IT teams to control the chaos of hybrid, shadow and distributed IT by offering a unified view.

To name a few, here are some reasons why you should choose IT operations as a service:

Air-traffic control for IT operations allows you to discover all your assets, act sooner, and optimize your environment. Stop managing infrastructure and start delivering end-to-end digital services.

Your IT infrastructure is the heart of your digital business. Given how fast your enterprise is launching digital products and services, you’ll need dynamic infrastructure that can efficiently scale to meet customer demands.

To address the challenges of always-on digital services, IT teams need to onboard infrastructure hands-free, understand workload utilization and cost trends, and pinpoint application dependencies for service-oriented infrastructure management.

You’ll be able to manage your legacy and modern infrastructure, in a single place. Deliver service-centric infrastructure management, regardless of where your workloads reside.

IT Operations as a Service allows you to centralize your visibility and control. There will be one consolidated view of critical operational metrics like availability, performance, capacity, and cost management which simplifies reporting and analysis.

Role-based access allows access to role-based dashboards, metrics and incidents for the services you own. Troubleshoot and automate maintenance with policy-based management.

Your common enterprise catalog of services can be customized for each business unit based on the services offered, consumer demand, seasonal campaigns, and specific workloads needs.

IT operations as a shared service offers global visibility into service level performance with cost estimates, so that IT can drive digital transformation while continuing to run efficiently and profitably.

IT operations as a service provides continuous visibility into application performance and deployment environments for streamlined release cycles and faster incident remediation.

IT operations as a service is built to integrate with your IT management tools ecosystem. Deliver a consolidated view across point tools and enterprise platforms.

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