IT SERVICE MANAGEMENT

DESIGNING A SYSTEMATIC GAME PLAN OF LONGSTANDING SUCCESS IN AN EVER-CHANGING IT ENVIRONMENT
ENTERPRISE SERVICE MANAGEMENT

No matter the size of your company, develop a structured set of guidelines and policies that yield
immediate results with software solutions easy to implement and optimize.

WATCH WEBINAR

ITIL BEST PRACTICES

Supported by PinkVerify ITIL disciplines, maximize service delivery with an ITSM suite of tools customized to align customers needs, employee responsibilities, and business initiatives.

WHITE PAPER

HELP & SERVICE DESK

From day one, gain all the elements required to hone your Help & Service Desk into a dynamic model that boosts value, efficiency, and customer satisfaction.

INFORGRAPHIC

DESIGN. DEVELOP. IMPLEMENT. ANALYZE. IMPROVE.

AT EVERY STAGE REFINE YOUR PERFORMANCE

Identify the most efficient way to make use of all your resources. Embed AI and machine learning technologies into every step of service delivery to increase productivity, accuracy, and speed while reducing costs and improving customer satisfaction. Supported by ITIL disciplines approved by the industry-standard PinkVerify, the suite of tools integrates platforms, products, devices, and services, speeding up the lifecycle of your Help and Support Desks.

From a ticket’s birth to archive, from request to remediation, reduce operational complexity and expedite a faster response time with automated workflows, automated processes, and voice automation capabilities. In addition, to give additional options to users, a self-service portal, easy to access on an internet browser on your desktop or mobile phone, allows a customer to reach out for support to a business in multiple ways — phone, email, live chat, social media, and forums — and obtain information that is optimized and consistent across all mediums and devices.

When an issue is solved, there’s never a doubt that everyone is instantly in the know and on the same page, looking at the most up-to-the-minute information.

With so much reliable information at hand, measure benchmarks, derive insights more quickly, and regularly gauge and implement improvements to continually upgrade your Help and Support Desks’ effectiveness and efficiency. It’s an easy to implement and long-lasting software solution loaded with the most comprehensive and reliable fleet of tools to unify and leverage your data. Making decisions in an intelligent and informed manner to best free up resources for planned upgrades to your IT platform requires flexible tools backed up by robust automation, giving IT asset managers all the data they need to research and answer the what, when, and how of service management. From the wealth of real-time knowledge, conduct a more cost-effective analysis, develop a smarter budget, and prepare a more levelheaded forecast that strategically takes into account your unique IT business needs.

Flycast Partners offers IT service management solutions that employ automated call distribution (ACD), integrated voice response (IVR), skills-based routing, and screen-pop features, encompassing all the ingredients needed to run a complete Help Desk, Service Desk, and Contact Center at maximum efficiency. Remove manual tasks, accelerate call handling, increase service levels, boost customer satisfaction, and lower costs. Deploy more than 300 out-of-the-box tasks and queries or use a drag and drop toolkit to create personalized dashboards to better simplify processes. It’s the total package provided in one offering, aligning together the agent, business data, and the phone, the main medium employed in any contact-center environment.

SERVICE MANAGEMENT SOLUTIONS

SERVICE MANAGEMENT

Powered by HEAT, Ivant offers the most affordable, flexible and complete cloud-optimized ITSM solution, making your business more efficient and compliant.


cherwell

SERVICE MANAGEMENT

With Cherwell, rapidly meet changing and growing actions the organization, from IT to Facilities, HR, and beyond – all with fever headaches and lower costs.

BMC
bmc

SERVICE MANAGEMENT

BMC streamlines and automates the IT service desk, asset management, and change management operations, aligning business services wit IT infrastructure.

EXPERT SOFTWARE SOLUTIONS: THE KEY TO UNLOCKING KNOWLEDGE, STRATEGIES, AND EXCELLENCE.

Access

a detailed rundown of accurate and real-time data visible from a single platform

READ BLOG

End-to-End Visibility

of the people, processes, and technologies in your business and IT environments

DATASHEET

Organize

a service management framework that delivers five-star customer service

WATCH WEBINAR

STREAMLINE & AUTOMATE

Replace routine tasks, scheduled maintenance, and manual processes with a zero-touch automation experience. Improve operational efficiencies, workflow, and quality of service. Increase the speed and accuracy of call distribution, ticketing processes, incident resolution, and outcome delivery.

SELF-SERVICE APPLICATIONS

Give end-users access to a customer portal to find answers and submit requests on your system’s network. Offer ready-made responses from individually configurable answers, which frees up resources, significantly reduces the Service Desk’s workload, and quickly increases ROI.

FULLY CUSTOMIZABLE DASHBOARDS

Out-of-the-box dashboards feature an intuitive toolkit to configure service portals, reports, forms, and workflow automations. Use a simplified, codeless, drag-and-drop system to discover, monitor, service, and remediate events and incidents faster through every stage of a ticket’s lifecycle.

CHANGE MANAGEMENT

Coordinate proactive measures to flexibly guide through the change management lifecycle. Define pragmatic service models. Plan, schedule, adapt, and balance current and future investments while accounting for risks and reducing the impact of changes on end-users and IT infrastructure.

COST-EFFECTIVE EVALUATION

Dive deep for a thorough assessment of the best course of methods to leverage your data efficiently, gain valuable understandings of your IT infrastructure, and streamline and optimize for upcoming phases of instituting a best-practices transition plan for your service management operation.

HYBRID ENVIRONMENT

Upgrade your service management services to a secure, stable, and reliable cloud infrastructure. Available on-premise, private, or in a public cloud-based solution, compatible with every OS platform, even IoT. Scale computing resources as needed and take advantage of a multi-tenant SaaS.

Concepts And Disciplines For Long-Term Benefits

Flycast Partners offers service management technologies that pinpoint and put into practice the best methods to optimize your network systems. The goal of automating and streamlining is to transform the value of IT investments while enhancing the accuracy and productivity of every ingredient in your organization’s Service Desk. Even if your network’s endpoints are made up of different operating systems, such as Windows, Mac, Linux, Unix, or Android, enable users to flexibly transition IT operations into a model that guarantees continual improvements with a suite of software solutions that raises the quality of service delivery and customer satisfaction.

GIVE US A CALL

We’d love to help ou get the most of your IT assets. We are here to answer any of your Asset Manager questions.

REQUEST A QUOTE

Ready to take the next step and optimize your IT asset investments? Let’s talk and find the best ITAM solution fit for your business requirements.

REQUEST QUOTE