Optimize Value Across the Enterprise
Flycast Partners Enterprise Service Management consulting service focuses on enabling organizations to develop their capabilities through the adoption of a service focused, process-oriented, cost effective approach to managing and delivering services. ESM offerings utilize best practices from Lean 6 Sigma, ITIL, COBIT and are tailored to meet your businesses needs.
Our ESM services are available to be provided on an individual basis, or as a series of engagements targeted at helping your business establish the organizational capabilities required for effective Service Management.
Information Technology Infrastructure Library (ITIL)
Every organization delivers a service or product. For every service or product, the ITIL framework helps manage delivery, support from inception to retirement. ITIL is not just technology management or process management. It also focuses on improving the capabilities of people, processes, and technology. ITIL provides value for an organization including employees and customers by providing best practices to help the availability, reliability, and security of the services they provide. Large, medium and small organizations all over the world use ITIL to help them improve the value of their services. ITIL helps organizations in all industries and sectors meet the business, customer and user demands. Since ITIL is a set of best practices and not a standard, organizations are free to adopt as much of the ITIL framework as they see fit.