ITOM

COMPREHENSIVE BUSINESS INTELLIGENCE TO DETERMINE THE MOST VALUABLE DECISION
AI TECHNOLOGIES

Understand complex sets of data quickly, analyze data-driven insights, improve decision-making, and drive efficiency.

WATCH WEBINAR

INFRASTRUCTURE HEALTH

An end-to-end unified vision of IT services ensures that your infrastructure’s performance achieves maximum optimization

WHITE PAPER

SERVICE-FOCUSED PLATFORM

A collaborative approach to ITOM and ITSM, delivering intelligent event management, powerful alert correlation, and rapid remediation

INFORGRAPHIC

HARNESS OPERATIONAL INTELLIGENCE

FULL CONTROL OVER EVERY IT SERVICE COMPONENT

For managing an organization’s business-critical applications and underlying hybrid IT infrastructure, ITOM’s framework incorporates public and private multi-cloud environments across virtual machines, container deployments, and on-premises datacenters.

Behind the scenes of IT service management, a technology landscape that includes computing, storage, network, database, and endpoint resources maintains service uptime, availability, and performance for digital services.

From their digital services, customers demand five-star service 24×7 with no interruption and no delay. A blending of physical and virtual legacy architecture with modern IT technologies, such as multi-cloud, microservices, and containers, makes it complex for an organization to optimize performance, cost, and security while delivering prompt service remediation, understanding customer needs, and improving governance within structured environments. The monitoring

tools for ITOM have developed a sophistication built to reliably handle the optimization of traditional business critical apps and hybrid infrastructures. From one centralized platform, map the IT resources that are being impacted and leverage machine learning and big data technologies to proactively find and quickly troubleshoot issues more efficiently, guaranteeing your service operation lifecycles are fully optimized. Overseeing a complete picture of performance, resources, and provisioning is the clearest way to gauge your system’s health and know in real-time how effectively it is meeting service demands.

There are cost-effective ITOM software solutions that quickly identify, investigate, and fix IT outages before impacting the business. Establish automated policy-driven controls that ensure consistent policy enforcement across hybrid environments, including pre-built integrations for leading IT service management tools and Amazon Web Services (AWS), Microsoft Azure, ServiceNow, and Google Cloud. Employ machine learning to deliver intelligent automated vulnerability management, patching, and remediation.

Enable automated event response and resolution throughout the entire incident management lifecycle. Address a wide variety activities with intelligent alerting, alert correlation, alert escalation, auto-remediation, root-cause analysis, and capacity optimization, and leverage a broad set of technologies like machine learning, network science, combinatorial optimization, and other computational approaches to assist in developing ITOM best practices. Consolidate and compress raw alerts into meaningful events and focus on critical incidents by gaining control over alert storms. Correlate alerts with problems affecting IT services and understand business impact with built-in service and topology maps. Manage alerts before they occur with predictive insights and direct IT operations to zero in on the precise incident to remediate with machine data analytics. Route relevant alerts to IT staff using the right communication channels and the latest on-call schedules. With IT process automation, avoid costly service disruptions and handle repetitive incidents at scale

A holistic strategy to IT Operations Management melds together advanced service-aware analytics, capacity optimization, and extensive automation. These AIOps features provide the comprehensive coverage and flexible adaptability to intelligently address system monitoring and event management across hybrid IT environments, all while efficiently scaling up and evolving alongside your organization’s long-term business needs.

SERVICE MANAGEMENT SOLUTIONS

BMC

bmc

SERVICE MANAGEMENT

Reduce business risk, eliminate vulnerabilities quickly, and protect critical data with security and compliance solutions for servers, networks, mainframe systems, and cloud-based infrastructures

OpsRamp
ops

SERVICE MANAGEMENT

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BENEFICIAL IMPACTS OF AIOPS FOR SOLVING EVERYDAY IT OPERATIONAL PROBLEMS AT SCALE

DRAMATICALLY REDUCE

The volume of alerts with computational intelligence

AUTOMATICALLY ROUTE

Incidents to appropriate teams for faster resolution

BETTER MANAGE

Infrastructure complexity by predicting performance issues

EASILY ENABLE

Self-correcting actions for repetitive incidents
TRANSPARENT INTEGRATION

Increase business agility and provide a holistic approach to operational data by integrating your ITOM infrastructure with Google Cloud, ServiceNow, Amazon Web Services (AWS), Microsoft Azure, and many more, to monitor, manage, and troubleshoot from a single command center.

ADVANCED AIOPS FEATURES

With the capabilities of service-aware analytics, capacity optimization, and extensive automation, greatly improve IT staff’s visibility, intelligence, and agility to remediate incidents while improving cost efficiency, strengthening security and compliance, and enhancing the customer experience.

ACCELERATED DETECTION & RESOLUTION

In the case of failing or degrading services, AI monitoring correlates the why of the problem, quickly pinpoints the root cause, and automatically fires off an automation script to restart the service and fix the issue, resolving the incident without IT staff’s involvement.

SIMPLIFIED MONITORING TOOLS

Have full control over pre-defined monitor and monitoring templates that automatically apply when onboarding IT infrastructure, offering clearer visibility of detailed and accurate information about each IT resource’s attributes, performance, maintenance activity, and patch history.

CUSTOM DASHBOARDS

To customize performance management views across the entire organization, build in-depth role-based dashboards, using intuitive drag and drop features, that allow a user to drill down and have a more precise vision of the health of IT resources.

INTELLIGENT AUTOMATION

Streamline ongoing infrastructure support by defining, developing, orchestrating, managing, and reporting on a wide range of maintenance, performance, and incident management workflows: provisioning, patching, software deployment, event management, service desk processes, and remediation tasks.

ITOM & ITSM: Two Sides of the Same Coin

Bringing ITOM and ITSM together is a strategy which improves IT efficiencies, delivers improved customer experience, and enables innovation throughout an organization. There have been silos driven between the two management solutions. ITOM is the behind-the-scenes organizational side of IT, managing the health and uptime of infrastructure components, such as storage, servers, and networks, and ITSM is the service-oriented customer-facing side, ensuring that the value chains of people, process, and technology collaborate at maximum efficiency. In essence, both sides share many of the same goals. Accessibility in delivering data to users, agility when responding to business needs, and world-class customer experience are a few of their shared goals.

The business impact of ending this tradition of siloing by integrating ITOM and ITSM practices and toolsets allows for a proactive approach to detecting and resolving incidents faster. By having an enhanced collaboration between ITOM and ITSM, it unifies a channel of communication, contextualizing the root cause of incidents and ensuring that escalated incidents are routed to the correct IT department. Prioritizing incident alerts effectively and the ability to define and improve SLAs are key functions that ITOM and ITSM support when integrated within the IT infrastructure. Coordinating analysis for improved transparency and governance offers a multidimensional perspective to rapidly remediate the service delivery impacted.

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