For managing an organization’s business-critical applications and underlying hybrid IT infrastructure, ITOM’s framework incorporates public and private multi-cloud environments across virtual machines, container deployments, and on-premises datacenters.
Behind the scenes of IT service management, a technology landscape that includes computing, storage, network, database, and endpoint resources maintains service uptime, availability, and performance for digital services.
From their digital services, customers demand five-star service 24×7 with no interruption and no delay. A blending of physical and virtual legacy architecture with modern IT technologies, such as multi-cloud, microservices, and containers, makes it complex for an organization to optimize performance, cost, and security while delivering prompt service remediation, understanding customer needs, and improving governance within structured environments. The monitoring