Deliver superior IT service management in the cloud with BMC Remedyforce; a solution built on the Salesforce.com platform that combines best-practice aligned process automation with an easy-to-use experience for maximum IT productivity and innovation to remove complexity. BMC Remedyforce includes social, mobile and collaborative capabilities that make connecting people and information simple. The innovative asset lifecycle management capabilities allow for proactive management while will reduce costs and improve data consistency while managing costs. The agentless discovery and client management capabilities allow you to discover, configure, manage and secure your IT end points.
Today’s businesses are entirely reliant on technology to get a competitive advantage which means there’s greater pressure on IT service organizations to keep up with the level of business change. Many IT organizations are having a hard time meeting these demands because they are still using processes aligned to business operations of the past when technology was not as prevalent. BMC Remedyforce was built with speed and flexibility in mind and is the ideal service and support solution for the modern IT ecosystem. It is the perfect fit for organizations that are looking to simplify their infrastructures and run high-speed IT with a focus on value.
BMCRemedyforce improves business satisfaction by 30% by streamlining processes and expediting request fulfillment, reducing audit prep time by 96% with out of the box and automated reporting, also realizing the value and support quickly with the BMC 60 day value realization commitment.
Incident and Problem Management
Discovery and Client Management
Self-Service and Service Catalog
Mobile Apps for IT and Business
Service Level Management, Dashboards, Reporting, and Analytics
Collaboration via Chatter and Chat
IT Best Practices