• ABOUT US
    • Our History
    • Our Customers
    • Our Partners
    • Our Team
    • Contact Us
    • Careers
  • SOLUTIONS
    • IT Service Management
    • IT Asset Management
    • Desktop + Server Management
    • IT Operations Management
    • IT Security
  • PRO. SERVICES
    • Cloud Solutions
    • Designing Patch Processes
    • Mobile Device Management
    • Operating System Deployment
    • Software License Tracking
    • Network Device Discovery
    • Reporting + Analytics
    • Software Integration
    • Solution Architecture Design
    • Enterprise Service Management
    • L1 Support
    • Remote Administration Services
    • Project Management
    • Marketing Strategy Solutions
    • Managed Service Provider
    • Staff Augmentation
    • Server and Asset Discovery as a Service
    • IT Asset Management as a Service
    • Dependency Mapping and CMDB as a Service
  • RESOURCES
    • Videos
    • Webcasts
    • Blogs
    • Podcast
    • Partner Events
    • Collateral
    • Newsletter
  • TRAINING
    • ITIL 4
    • BMC Footprints
Contact Us
  • ABOUT US
    • Our History
    • Our Customers
    • Our Partners
    • Our Team
    • Contact Us
    • Careers
  • SOLUTIONS
    • IT Service Management
    • IT Asset Management
    • Desktop + Server Management
    • IT Operations Management
    • IT Security
  • PRO. SERVICES
    • Cloud Solutions
    • Designing Patch Processes
    • Mobile Device Management
    • Operating System Deployment
    • Software License Tracking
    • Network Device Discovery
    • Reporting + Analytics
    • Software Integration
    • Solution Architecture Design
    • Enterprise Service Management
    • L1 Support
    • Remote Administration Services
    • Project Management
    • Marketing Strategy Solutions
    • Managed Service Provider
    • Staff Augmentation
    • Server and Asset Discovery as a Service
    • IT Asset Management as a Service
    • Dependency Mapping and CMDB as a Service
  • RESOURCES
    • Videos
    • Webcasts
    • Blogs
    • Podcast
    • Partner Events
    • Collateral
    • Newsletter
  • TRAINING
    • ITIL 4
    • BMC Footprints

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Cloud
Solutions

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Designing
Patch Processes

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Mobile Device
Management

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Software
License Tracking

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Network
Device Discovery

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Reporting +
Analytics

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Training


+

Solution
Architecture Design

+

Enterprise Service
Management

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Operating System
Deployment

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Software
Integration

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L1
Support

+

Remote Administration Services

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Project
Management

+

Marketing
Strategy Solutions

+

FP20_Managed_Service_Provider
Staff
Augmentation

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Server and Asset Discovery as a Service

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IT Asset Management as a Service

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Dependency Mapping and CMDB as a Service

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LET'S TALK

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CLOUD
SOLUTIONS

+

DESIGNING
PATCH PROCESSES

+

MOBILE DEVICE
MANAGEMENT

+

OPERATING SYSTEM
DEPLOYMENT

+

SOFTWARE
LICENSE TRACKING

+

NETWORK
DEVICE DISCOVERY

+

REPORTING +
ANALYTICS

+

SOFTWARE
INTEGRATION

+

TRAINING


+

SOLUTION
ARCHITECTURE DESIGN

+

ENTERPRISE SERVICE
MANAGEMENT

+

L1 SUPPORT


+

REMOTE
ADMINISTRATION SERVICES

+

PROJECT
MANAGEMENT


+

MARKETING
STRATEGY SOLUTIONS

+

FP20_Managed_Service_Provider
STAFF
AUGMENTATION

+

SERVER AND ASSET DISCOVERY AS A SERVICE

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IT ASSET MANAGEMENT AS A SERVICE

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DEPENDENCY MAPPING AND CMDB AS A SERVICE

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LET'S TALK
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WE SIMPLIFY
INFORMATION TECHNOLOGY

NAVIGATION

About Us
Solutions
Pro. Services
Resources

CONTACT US

844FLYCAST
info@FlycastPartners.com
3637 4th Street North, Suite 490
Saint Petersburg, FL 33704

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When organizations need additional support to complete a project, Staff Augmentationserves as a fast, flexible, cost-savings approach for employing the right,industry-certified IT specialists andensuring technology initiatives align with business goals. Flycast Partners has experience providing skilled IT expertswith the background and skillset to bolster an organization’s specificservicecapability needs.Whether requiring specialized staff for a temporary or long-term basis, Flycast Partners has established a strategic methodology for recruiting and hiring highly-skilledIT professionals, enabling organizations to successfully achieve their operationaltargets on time and on budget.

Flycast Partners has developed extensive networking relationships with innovative consultants, engineers, and technicians whose qualifications have been vetted thoroughly. With each Staff Augmentation, Flycast Partners assists organizations inacquiring the right personnel for the job without carrying out a timely and expensive hiring process.Before meeting the prospective team member, we conduct an in-depth evaluation assessing if the expert’s talents match the job request’s objectives.Our IT Staff Augmentation services expandyour organization’s human resources,strengthen itsoperational knowledge, and add immediate impact while decreasing operational expenses, lowering development costs, and reducing the time it takes to identify qualified candidates.

Contact Flycast Partners to learn how our proven Staff Augmentation model can easily and quickly add value to your team.

 

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Many discovery solutions focus on the desktop/laptop/server environment but lack any real visibility into the datacenter. Devices like routers, switches, etc. are often maintained with disparate tools and in a manual fashion. NDD provides a way to collect deep configuration details from datacenter devices to provide an automated way to collect and maintain this critical support information and avoid lack of visibility into the datacenter.

 

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Flycast Partners offers a quick, cost-effective way to maximize IT investments across complex IT environments. Acting as the eyes and ears overseeing your technology, our ITIL-certified team has years of experience supporting IT Asset Management initiatives, allowing organizations to know accurately and consistently the story of the assets supporting their services.

  • Access a comprehensive dependency map of on-prem, cloud-based, and hybrid services
  • Perform automated Discovery across IT environments accurately and reliably
  • Populate and maintain an effective CMDB using accurate data
  • Understand how assets interact with one another
  • Know application dependencies, business services, and ITSM process relationships
  • Follow ITIL-compliant Service Asset and Configuration Management practices
  • Access network and storage topologies for a granular view
  • Analyze impact and risk before making a change
  • Identify critical service assets and single points of failure
  • Be alerted of current and potential issues and service disruptions
  • Have visibility into all open, pending, and completed asset changes
  • Know the outage location and notify the right support team automatically
  • Perform root cause analysis faster and more reliably
  • Determine unsecured vulnerability points more easily
  • Minimize risk-factors, security gaps, and potential threats
  • Reduce outages and improve mean time to resolution and mean time between failures
  • Seamless integration with major cloud solutions, ITSM platforms, and CMDBs
  • Access a full audit history and versioning of all CI updates

 

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By monitoring every element within your asset estate, Flycast Partners ensures your organization possesses the ability to understand the performance and health of IT assets.With our assistance, tested methodology, and knowledge of best practices, organizations will possess comprehensive visibility across IT environments, providing the value of understanding hardware and software assets accurately and consistently. Without this granular level of detail with IT Asset Management, the technology powering your business is at risk from a security, cost, and productivity standpoint.

  • Maintain visibility of all physical and virtual assets
  • Track asset allocation from procurement to disposal in an efficient and secure manner
  • Monitor asset lifecycles at granular levels
  • Establish a clear understanding of system health
  • Ensure IT assets are up to date, compliant, and patched correctly
  • Proactively address IT Security and compliance risks
  • Link support and warranty documentation to individual assets and bulk purchases
  • Know when IT assets are out of warranty, out of support, or due for a renewal
  • Eliminate manual efforts for managing assets
  • Improve Software License Management
  • Pinpoint unused and incorrectly assigned software licenses easily and reliably
  • Track software usage more easily and consistently
  • Identify underutilized hardware and software assets more efficiently
  • Uphold SLAs more successfully
  • Manage vendor and contract information more effectively
  • Have the knowledge to improve decision-making for purchases and deployments
  • Create auditing reports more accurately and quickly

 

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As your MSP service provider, Flycast Partners will reduce the operational strain on organizational resources, allowing valuable and finite staff to focus on other key efforts while IT Asset Management tasks are being accomplished securely and successfully. With the ability to perform scheduled or automatic discovery across IT environments accurately and reliably, your organization will have complete visibility of all physical and virtual assets. Instead of living with little to no visibility, organizations possess a holistic understanding of their IT infrastructure, ultimately resulting in IT environments performing more efficiently, consistently, and securely.This information also allows organizations to make more effective and timely business decisions related to assets and security.

  • Know the location of all IT assets
  • Access key OS attributes and device-specific hardware details easily
  • Identify unnecessary and duplicate purchases
  • Determine the value and condition of IT assets
  • Detect missing resources, assets that can be redeployed, and data discrepancies
  • Reduce internal auditing requirements
  • Remove manual processes to increase accuracy and efficiency
  • Improve asset performance and system consistency
  • Understand ITassets required now and in the future
  • Forecast resource requirements more accurately and make cost-effective budgetary decisions

 

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We understand that rolling out a new solution can be difficult within any organization. Trying to get end-user buy-in can be difficult. For this reason, Flycast Partners can create posters, information slicks, and videos tailored for your project to promote understanding and excitement. We are open to and will work with most ideas that you feel may benefit your new portal, ticketing system, etc. Pricing will be determined based on your individual need.

All too often, branding your new tool can be time-consuming and cumbersome. Flycast Partners can help with this process by creating custom Icon sets and logos relevant to your team. We will meet with you on your requirements and select the Icon package that best suits your needs.

 

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Flycast Partners offers robust, mature, and standardized Project Management services to serve as the liaison between the Customer and Flycast Partners consulting team for the duration of the entire engagement.

Flycast Partners offers the following Project Management services during the engagement lifecycle:

  • Oversee successful execution of multi-phase, multi-dimensional, multi-resource Customer engagements.
  • Thorough understanding of requirements/scope definitions for each engagement
  • Develop timeline estimates and identify and schedule resources to meet and/or exceed Customer deadlines
  • Secure exemplary technical resources for each engagement
  • Manage potential risks and delivery quality
  • Track performance and quality of project deliverables
  • Ensure that project adheres to timeline
  • Effectively communicate with project teams, customers, legal, sales and internal SMEs
  • Proactively recognize Customer needs and apply mature conflict resolutions when/if necessary

These service offerings allow Customers to receive best in value and enhanced engagement experience for all Flycast Partners Professional Services.

 

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Flycast Partners Remote Administration Services (RAS) allows to you focus on your primary business objectives rather than back end system expertise. RAS allows you to effectively augment your staff with specific expert skills on the fly.  This cost-effective approach allows you to quickly recognize ROI from your service management solution by being able to flex with the demands of your business.

  • Onboarding of Business Units: Importing of Active Directory user objects and other data sources into your ITSM solution for address book creation and user logins.
  • Creation of Dashboard & Reports: Full report building, dashboard building and customization to track KPIs and metrics.
  • Staff Augmentation: Task scheduling buildout to assist with new user onboarding and access.
  • Cloud Solutions: Flycast Partners offers hosting solutions for your ITSM applications in our Microsoft Azure environment.
  • Basic Application Migrations: Moving one or more of your application and database servers from a retired environment to a new environment.
  • SSO Configuration: Configuration of Single-Sign-On allowing users access to your ITSM application without the need of entering usernames and passwords.
  • SSL Configuration: Configuring and implementing secured website access to your solution.
  • Product Upgrades: Major and minor product version upgrades on Footprints, BMC Client Management, Cherwell Service Management and Cherwell Asset Management.

 

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Flycast Partners Support Services handle inquiries related to the following BMC and Cherwell products: BMC FootPrints, BMC Client Management (BCM), Cherwell Service Management, Cherwell Asset Management. We provide level one assistance for incidents, assist with troubleshooting and maintenance, and provide basic guidance on how-to questions.

  • North American Premium Support: All Flycast Support Analysts are full-time employees certified by BMC and Cherwell in the products we support.
  • Efficient Maintenance Renewal Expansion: Each Flycast L1 customers have a dedicated Customer Success Manager, (CSM) assigned to their account to assist in their renewals as well as provide an extra level of customer services throughout the year through a proven up to eleven step touch-point methodology.

 

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ESM encompasses all the service and support processes to create a cohesive strategy for dealing with incidents, changes, events, etc. ESM activities could be everything from design sessions where support processes are created, to assisting with an audit or review of existing processes, which may result in one of the following bulleted items.

  • Business Process Improvement/ Re-engineering: Take your existing processes and review them to make sure that they cover all the requirements, while at the same time eliminating wasted time and effort. Ensure that you are following best-practice recommendations.

 

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Flycast Partners implementations include Solution Architecture Design so that any solution you purchase can be “proper fitted” within your environment. We position you to scale as needed by helping to “right size” your implementation without unnecessary infrastructure.

 

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To ensure your continued IT success, Flycast Partners understands that proper training is imperative. We have administration to advanced training options for various tools that we offer as a solution for your organization’s efficiency and growth.

We also understand that buying a new tool will not magically solve your IT pains without the proper understanding of IT practices and terminology. So, we offer ITIL certification courses and simulations to enable your team a seamless universal understanding of best practices.

 

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In today’s IT landscape, solutions must operate in a cohesive and integrated manner. Integrations can help eliminate double entry and errors. Flycast Partners can assist in integrating solutions to provide a consistent view of data across solutions.

 

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All Flycast Partners solutions include reporting and analytics to aid in better understanding of your business metrics. These include out-of-the-box analytics, dashboards, reports, and printable searches. Flycast Partners implementations can include training on design and deployment of these features if your needs go beyond the out-of-the-box offerings.

 

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Operating System deployment can help you quickly provision new devices, switch between operating system versions, or provide a quick way to resolve problematic devices. You can create a library of OS images that can be deployed to a single machine, or every machine on your network. Users can also select their preferred image at boot time, giving them options for the configuration of their device.

 

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Track and manage the number of software licenses you consume so that you can stay in compliance and save money where you may have a surplus of licenses. Auditor reports and dashboards provide you with an easy way to prepare for, and successfully complete, a software audit.

 

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Mobile devices are everywhere, including on your network. Organizations often focus on desktop management but fail to address the growing number of mobile devices in use. MDM solutions allow you to identify, track, and control your mobile estate in the same way you manage your desktop environment.

 

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Bad actors are constantly looking for ways into your data and keeping your network secure and your users productive is a constant battle. By creating an effective patch strategy, including automated detection and remediation of patches, you can ensure that your devices and users are safe and happy.

 

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Cloud solutions provide a low maintenance/low capital cost environment for your IT environments. Not only does Flycast Partners offer many of our solutions in a SaaS offering, but we can also provide cloud solutions and process assistance to aid organizations in their moves to or from the cloud.

 

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