IT SERVICE MANAGEMENT

What Is IT Service Management (ITSM)?

IT Service Management (ITSM) describes the activities related to managing end-to-end delivery of IT services. It entails designing, creating, delivering, and supporting the entire lifecycle of IT services. By incorporating ITIL practices, ITSM aligns technologies and IT processes with business goals, allowing organizations to implement a secure, standardized approach for service delivery, documentation, and continual improvement within on-prem and cloud environments.

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