Led by BMC-certified IT professionals, our 5-day BMC FootPrints remote training course provides the knowledge and critical skills necessary to administer BMC FootPrints Service Core 20.x.

This course is part of the BMC FootPrints Service Core Accreditation and Certification Path.


Students will develop skills in:
Installation
Preferences
Customizations
Reporting
Address Book Management
Knowledge Base
Self-Service

Course Objectives
Install BMC FootPrints Service Core
Integrate BMC FootPrints Service Core with other products
Perform system configurations
Be able to use BMC Footprints Service Core for Agents and Customers
Know how to get support for the product when needed
Learn various troubleshooting techniques
Learn how to use help features included in the product

Course Activities
Classroom Presentations
Demonstration
Product Simulations
Proctored Exam