IT departments are under constant pressure to provide higher levels of service, support additional types of devices, manage software licenses, keep track of company IT assets, support distributed users in diverse work environments all while trying to keep their costs as low as possible. This has proved to be a challenge for businesses that are not equipped with the proper tools to handle the job. BMC Track-IT! solves this by including core modules for Inventory and Asset Management, Help Desk Management, Change Management, Purchasing, Software License Management, Training, Library, Facilities Management, Self Service/Password Reset web portal for end users, mobile and web help desk interface for technicians, a data warehouse-driven dashboard for metrics and reporting and additional add-ons including PC Migration Management, Remote Control, Industry Knowledge-Paks, Survey and Barcode.
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