Control and support nearly any remote desktop, server or mobile device. See the screen, transfer files, view system info and more. No VPN required.
Use chat support, screen sharing, CRM integration and skills-based routing to improve support staff productivity. Includes customizable surveys and support portals.
IT Service Desk
Launch remote support from your ITSM system. Automatically update incidents with session details, chat transcripts, survey responses and video recordings.
Share sessions between technicians, developers or even outside vendors. They’ll see the issue, troubleshoot together and resolve support incidents faster.
Embedding chat and remote support in your websites, desktops, Windows programs, and mobile apps make it easy for customers and employees to request help.
Monitor support activity in real time. Track customer satisfaction, record every remote support session and collect a detailed audit trail of each interaction.
Our ITSM Specialists are here to help you assess your business needs. Call us at 844Flycast, or feel free to complete the form to have one of our ITSM Specialists contact you directly.
|ITSM Specialist||Contact an ITSM Specialist to help assess your business needs. 844-Flycast|