This course helps in acquiring a general awareness of the key elements, concepts, and terminology used in the ITIL lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
ITIL Basics: Beginners Guide to ITIL
ITIL®, owned by AXELOS Ltd, a joint venture between the Cabinet Office and Capita Plc, is a globally recognized IT service management certification. The Introduction to ITIL® Foundation course gives an overview of IT Service Management and an insight into the ITIL® Foundation certification, the entry level qualification in this field.
Simplilearn’s Introduction to ITIL® Foundation course is an ideal course package for professionals who want to make their careers in IT Service Management and interested to know more about ITIL® certifications The Introduction to ITIL® Foundation course outlines the implementation of best practices in IT Service Management and the use of IT as a tool for business change and growth.
The Introduction to ITIL® Foundation course emphasizes on a practical approach to IT Service Management, and gives a clear picture of how the ITIL® Foundation Certification can enable adapting a common framework of IT Service Management practices to deliver value to a business.
The Introduction to ITIL® Foundation course can be taken by anybody interested to gain the basic knowledge, concepts, and core principles and practices of IT Service Management, and those who want to earn ITIL® qualifications.
- Explain the practice of IT Service Management
- Describe all phases of ITIL Service Lifecycle
- Define generic concepts in ITIL® 2011
- Discuss the processes and functions in ITIL® 2011