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Product Description

ITIL®, owned by AXELOS Ltd, a joint venture between the Cabinet Office and Capita Plc, is a globally recognized IT service management certification. The Introduction to ITIL® Foundation course gives an overview of IT Service Management and an insight into the ITIL® Foundation certification, the entry level qualification in this field.

Simplilearn’s Introduction to ITIL® Foundation course is an ideal course package for professionals who want to make their careers in IT Service Management and interested to know more about ITIL® certifications   The Introduction to ITIL® Foundation course outlines the implementation of best practices in IT Service Management and the use of IT as a tool for  business change and growth.

The Introduction to ITIL® Foundation course emphasizes on a practical approach to IT Service Management, and gives a clear picture of how the ITIL® Foundation Certification can enable adapting a common framework of IT Service Management practices to deliver value to a business.

The Introduction to ITIL® Foundation course can be taken by anybody interested to gain the basic knowledge, concepts, and core principles and practices of IT Service Management, and those who want to earn ITIL® qualifications.

At the end of Simplilearn’s Introduction to ITIL® Foundation training, participants will be able to:
  • Explain the practice of IT Service Management
  • Describe all phases of ITIL Service Lifecycle
  • Define generic concepts in ITIL®  2011
  • Discuss the processes and functions in ITIL®  2011

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