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ITIL® Intermediate OSA Certification Training


Master the planning, implementation, and optimization of Operational Support and Analysis (OSA) processes in this ITIL OSA course, which is part of the capability module.

Product Description

ITIL® Intermediate Operational Support and Analysis (OSA) module is an ITIL® qualification focused on planning, implementation and optimization of OSA processes. The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

Simplilearn’s ITIL® Intermediate OSA Certification Training enhances ones’ skills to apply core practices to support the service management lifecycle in real-time. The OSA module is one of the key ITIL® Service Capability modules and allows participants to enhance their ITIL® knowledge and skills enabling them to execute and implement specific ITIL® processes effectively.

Simplilearn offers ITIL® Intermediate OSA certification training that allows candidate’s to prepare for the ITIL® OSA exam in the comfort of their own place and/or in a Classroom learning environment.

ITIL® Intermediate OSA Certification is an intermediate level of ITIL® certification offered to IT professionals who successfully qualify the ITIL® OSA exam. The ITIL® Intermediate Operational Support and Analysis (OSA) qualification demonstrates the candidate’s specialization in ITIL® service capability modules and expertise in planning, implementing and optimizing the OSA processes. ITIL® OSA certification establishes a professional’s ability to apply OSA practices in:
  • the resolution and support of the service management lifecycle, and
  • ITIL® processes and functional areas such as Event management, Incident management, Request fulfillment, and so on.

According to some of the leading job websites, ITIL® Intermediate OSA Certification is a pre-requisite for many key roles in the IT sector.

Over a million professionals have reaped the benefits of being certified in the ITIL® OSA module. Also, the global demand for certified professionals is increasing at a faster pace.

Simplilearn is accredited by APMG and TUV as an ITIL® Foundation and Intermediate Training provider. Simplilearn is also an Accredited Examination Centre (AEC) by APMG, TUV and EXIN.


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