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ITIL® Intermediate SD Certification Training


This course teaches the architectures, processes, policies and documentation of IT service management. ITIL Intermediate SD certification is proof of your knowledge and mastery of good practices in IT service management, specifically the design of IT services and processes. Our experts developed this course to help you to pass the ITIL Intermediate SD exam on your first attempt. The SD module is one of the accepted prerequisites for the ITIL Expert and Master Levels in IT Service Management.

Product Description

The Service Design (SD) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The ITIL® Intermediate SD certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.

Simplilearn’s training program for the ITIL® Intermediate SD Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

The Service Design module focuses on the design of IT services, covering the architectures, processes, policies and documentation. This enables candidates to design services, hence meeting the needs of the organization.

Currently in its third version, ITIL® is the world’s most widely-used IT service management framework and is based on global best practices in IT service management. ITIL® enables organizations to:

  • Increase productivity
  • Optimize costs
  • Improve customer experience
  • Find a common language for service management
  • Gain a competitive edge
  • Build customer trust in the organization

ITIL qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking up ITIL® training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL® has increased sharply in recent years and an ITIL® certification is fast becoming an entry requirement for a majority of IT-based roles.

Certified professionals in this field are in constant demand, there are currently more than 5000 certified professionals around the world. Certified professionals can expect to take on job roles such as Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager and Service Portfolio Manager.


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