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Product Description

ITIL® SS training from Simplilearn, covering the risks and success factors of IT services, ensures that you clear the ITIL SS exam in the first attempt. The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, which is also a part  of  the  ITIL Intermediate Lifecycle  stream,  and  one  of  the  modules  that  leads  to  the  ITIL  Expert Certificate in IT Service Management. The purpose of this training module is to impart, test, and validate the knowledge on ITSM strategies and best practices as documented in the ITIL Service Strategy publication.

By the end of ITIL® SS certification training you will:
  • Understand the purpose, principles and processes in service strategy
  • Explain governance in terms of service strategy
  • Identify how to organize for service strategy
  • Define the technological considerations in service strategy
  • Explain the implementation of service strategy
  • Identify challenges, critical success factors and risks
  • Create and operate customer-focused ITIL service strategies


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