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Product Description

The Service Transition (ST) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of process elements, practice components, and management techniques to build, test and implement products and services.

Simplilearn’s training programme for the ITIL® Intermediate ST Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

The ST module is focused on equipping professionals with the knowledge of best practices required for implementing change decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle.

urrently in its third version, ITIL® is the world’s most widely-used IT service management framework and is based on global best practices in IT service management.

ITIL® qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking up ITIL® training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL® has increased sharply in recent years and an ITIL® certification is fast becoming an entry requirement for a majority of IT-based roles.

The ITIL® Intermediate Service Transition module is worth three credits among the 17 credits required to qualify for the Managing Across the Lifecycle module. The demand for certified professionals in this module is increasing at a faster pace and there are more than 10,000 certified professionals, across the world.

At the end of Simplilearn’s training in ITIL® Intermediate ST training, you will be able to:
  • Describe the purpose, principles and processes in service transition
  • Identify how to manage people through service transitions
  • Identify how to organize for service transition
  • Define the technological considerations in service transition
  • Identify how to implement and improve service transition
  • Identify challenges, critical success factors and risks


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