The ITSM Help Desk gives you a more useful help desk. Leverage strong incident and inquiry tracking, case management, advanced integration, and superior automation. Optimize your incident response strategy by automating incident workflows and communications to swiftly comprehend and renew service functions and solves IT problems. Collect, examine, inventory, and broadcast knowledge and data for both the IT service desk and end-users. Supply response to articles and complete knowledge article authorization processes are built in. Allow all users to simply submit and track requests through a web-based self-service solution, opening up the service desk for around-the-clock customer entrance.
Ivanti is renovating the service desk, helping IT give more worth to their organization. Enhance your arrangement between IT and the enterprise to become a more critical partner with the ITSM Help Desk.
Help Desk Features:
- Dashboards & Reporting
- Incident Management
- Knowledge Management
- Service Catalog
- Voice Automation (Optional Add-On)
- Workflow Automation