February 20, 2020
at 2:00 PM—2:45 PM EST
Ivanti IT Service Manager
Presented by Kyle Hamilton
Date: 2/20/20 Time: 2:00pm (EST)
|Feb 20, 2020 at 02:00 pm||Feb 20, 2020 at 02:45 pm|
Your business counts on IT to deliver key services that keep the business running. But service teams constantly deal with rising demands and complexity that increase costs, drag down productivity, and make it harder to support new business goals. It doesn’t help if your ITSM processes are manual, error-prone, with little insight into what’s actually going on.
Ivanti IT Service Manager can tame the complexity, eliminate costly manual processes, and keep your users productive, while providing the capabilities you need to make your operations successful.
Deliver More Strategic Value — Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure.
Improve Service Quality — The automation services of Service Manager enable service owners and business managers to adapt, design, and take control of workflows without any coding, thereby improving the quality and consistency of services.
Provide Engaging Self Service — Your users can simply have a conversation with the Hub to obtain answers, submit requests, or ask for help. Hub is available 24×7 and fully integrated with Service Manager’s workflow to further reduce the IT team’s workload.
Boost Caller Satisfaction— Service Manager integrates existing phone infrastructure with the IT service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality.
Gain Real-Time Insight — Monitor service delivery, quality, and commitments with role-based dashboards that provide the real-time information, flexibility, and tools needed to configure reports easily through a drag-and-drop interface.
Stay Connected — With Ivanti’s ITSM Mobile App, users can employ their mobile devices to stay connected no matter where they are.
Cloud or On-Premise, You Decide — All customers receive maximum value through the solution’s ease of consolidation, configuration options, simplified deployment, automated workflow system, and socially enabled self-service access.