April 9, 2020
at 2:00 PM—2:45 PM EST
Presented by Chris Bradfield
Date: 4/9/20 Time: 2:00pm (EST)
|Apr 9, 2020 at 02:00 pm||Apr 9, 2020 at 02:45 pm|
Organization and categorization of a knowledge base doesn’t have to be a headache. Join us on April 9th at 2 PM EST to learn best practices that can come in handy for technicians and helpdesk users. We will review common issues such as lack of consistency between record types (knowledge base / tickets) and we’ll explore how to create a standard for review and updates to keep data relevant.