Plan, deliver, support, and continually improve customer service as an IT Service Manager with this ITSM Foundation training course.
IT Service Management Foundation – ITSM Certification Training based on ISO/IEC 20000
The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy to information technology.
Simplilearn’s ITSM certification training includes both online and classroom training that allows candidates to prepare for exam in the comfort of their own place and/or in a Classroom learning environment.
- Improve quality of service
- Increase customer satisfaction
- Decrease operating costs
- Improve profit margins
- Improve product cycle time