A support organization serves a number of users and business units, such as staff, administrators, data center teams, and third-part vendors, and each has its own special remote support requirement. With Remote Access, IT staff has the capabilities to centrally secure, control, monitor, and manage a user’s privileged access to critical systems without harming productivity. Using an innovative IT software solution is a reliable way to monitor every hardware and software asset in your IT system and keep your entire network secure, while reducing infrastructure costs, lessening the load on IT personnel, and optimizing support delivery. In the portfolio of products Flycast Partners offers, the capabilities include remote control of computers and mobile devices, chat support, skills-based routing, ITSM integration, remote collaboration, and embeddable chat and support components for reporting in-depth insights. For additional layers of security, enable a single tenant appliance architecture, using a unique URL, with customized support portals, comprehensive authentication methods, and role-based policy management. Whether working across Windows, Mac, Linux, Android, iOS, or Chrome OS, transfer files from servers to workstations, access remote services for network applications, deliver server administration, and view or control user endpoints. A mixture of traditional computing, private, and public cloud infrastructure runs critical systems, and support reps, privileged accounts, users, and endpoints connect without the necessity of port forwarding, firewall configuration changes, or the use of a VPN.