A Great Experience Using Ivanti IT Service Management Ivanti Service Manager, powered by HEAT, is the most affordable, flexible and complete cloud-optimized ITSM solution available. Automate workflows, eliminating costly manual processes while making your business [...]
Enterprise Management Making The Connection I am consistently surprised, as a consultant, by the number of people, departments, and companies who decide that a service management tool can only be used for their IT (or [...]
BMC Software FootPrints Service Core It's Not Just For IT Service Management When organizations start reviewing their needs for an ITSM (IT Service Management) tool, generally the focus is on tracking Incidents, Service Requests or [...]
Leverage Cherwell Mergeable (mApps) To Promote Code You have spent months developing a new enhancement in Cherwell for your organization. All your code is contained within hundreds of blueprints and you just received QA signoff. [...]
Diversity Is Key There have been many types of research done by scientists, psychologists, sociologists, economists, and demographers that show how socially diverse teams (i.e.; a diversity of gender, race, and even sexual orientation) are [...]
ITIL Problem Management Primer Getting To The Root Of The Problem What is Problem Management? The objective of the Problem Management process, according to ITIL®, is: “To prevent problems and the resulting incidents from happening, [...]
Is ITIL Necessary For Your ITSM Software Solution? The Dilemma In my experience most customers, while being aware of ITIL as a concept, do not have ITIL processes in place within their environment. When customers [...]
“You Can’t Manage What You Don’t Measure” I’m sure you’ve heard the adage. The wording may be slightly different but the meaning has never changed, “you can’t manage what you don’t measure.” Just like all [...]
The Future of LANDesk Software If you have worked in IT for very long, you have almost certainly come across, or at least recognize, the name LANDesk Software. The company was started in 1985 as [...]
A Practical Guide to Using the ITIL Service Lifecycle Approach This a practical guide to using the ITIL Service Lifecycle approach. It is an approach to IT Service Management (ITSM) that organizations of all sizes can [...]