Why Information Technology Infrastructure Library Became a 4 Letter Word In the US in particular, we have a habit of calling out words we don’t care for, words that represent something reprehensible to us, as [...]
The Wikipedia describes IT Service Management by saying that “IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate [...]
Do you speak the language? I have spent the last 20+ years working in the field of IT Service Management. In that time, I have had countless conversations with customers as it relates to ITIL. [...]
And Other Fascinating Thoughts About ITSM Software Considerations I, am a gamer. I know, I know, not something you really care about. But it’s true. Now, many of you may also be gamers. Or fancy [...]
Over the past 5 years as an ITSM Consultant, I've been involved in hundreds of customer engagements designing and implementing ITIL processes including Incident, Change, Problem and Service Request Management. While thinking about my subject [...]
ITIL Foundations and Beyond In my job as a senior IT Service Management consultant, I have worked with over 400 companies—the majority of those I worked with claimed to be “ITIL Trained”. Unfortunately, it’s rare [...]
Taking Cherwell Beyond Expectations Cherwell Service Management is a world class service management platform, with many features specifically designed to maximize configuration while minimizing the required technical knowledge to make said configuration changes. This ITSM [...]
Catching Fish Or Enterprise Solutions? More In Common Than You Realize? If you fished as a kid, you probably baited a hook and dropped it in the water. When you got older though, you learned how [...]
A Great Experience Using Ivanti IT Service Management Ivanti Service Manager, powered by HEAT, is the most affordable, flexible and complete cloud-optimized ITSM solution available. Automate workflows, eliminating costly manual processes while making your business [...]
Enterprise Management Making The Connection I am consistently surprised, as a consultant, by the number of people, departments, and companies who decide that a service management tool can only be used for their IT (or [...]