The Guiding Principles of ITIL 4
One of the key concepts within ITIL4 is the Guiding Principles. First introduced as part of the ITIL Practitioner and modified slightly in ITIL 4, these basic principles provide guidance for every decision you [...]
Long Run Limits: Why There is No Place for Runaways in Workload Automation
Waiting indefinitely, whether for the coffee you ordered 5 minutes ago, or for the date who is an hour late, causes one to question whether the expected outcome will ever happen. A well-designed Workload Automation [...]
Reduce Incident Downtime and Fix Outages Sooner with Policy-Based Alert Escalation Management
Proactive Incident Analysis, Diagnosis, and Resolution with Service-Centric AIOps Alerts define the state of an infrastructure resource, application, or any other IP discoverable device. Organizations take action on alerts based on business impact and priority [...]
IT Operations As A Service
IT organizations that operate as a service are better able to support a company’s revenue generation efforts. But how can that be done in today’s environment? False alarms, a deluge of data, and hearing “I [...]
Digital Transformation
Revolution or Evolution “Digital Transformation” is the latest industry buzzword and many who write or talk about it do so as if they just discovered it. Or in some cases, like they just invented it. [...]
The Digital Experience of BMC
Many companies are at the forefront of technology within their industries in innovation and providing their customers a great digital experience with products and services. But leading the digital revolution inside their own companies? [...]
Monitoring Templates: The Easiest Path To More Effective Infrastructure Monitoring
Drive Scalable IT Operations With Monitoring Automation With dynamic, distributed, and modular infrastructure, how do IT operations teams gain the right operational visibility for detecting, diagnosing, and fixing performance issues at scale? Enterprises need actionable [...]
Why ITIL 4?
By now you have no doubt heard that ITIL 4 is coming and if you are like most, there are a lot of questions, the biggest of these being simply “Why?” Well, to answer that, [...]
Controlling Costs in Cloud Services
“You Can’t Manage What You Don’t Measure” I’m sure you’ve heard the adage. The wording may be slightly changed but the meaning has never changed, “you can’t manage what you don’t measure.” Just like all [...]
Why Information Technology Infrastructure Library Became a 4 Letter Word
In the US in particular, we have a habit of calling out words we don’t care for, words that represent something reprehensible to us, as being a ‘4 letter word’. Never mind if the [...]