IT Operations As A Service

IT organizations that operate as a service are better able to support a company’s revenue generation efforts. But how can that be done in today’s environment? False alarms, a deluge of data, and hearing “I didn’t realize it would cost this much” are all too common in...

Ownership

Have Clearly Defined Processes And Who’s Responsible This is one area that all of us must participate in at some point. As a services consultant and technical instructor, this is a concept that I cover with customers. It seems obvious, but in reality, it’s hard...