ITSM Software—To ITIL or Not? The Dilemma!

In my experience most customers, while being aware of ITIL as a concept, do not have ITIL processes in place within their environment. When customers buy an ITIL compliant solution for the benefits without developing the environment with ITIL processes already in...

The Guiding Principles of ITIL 4

  One of the key concepts within ITIL4 is the Guiding Principles. First introduced as part of the ITIL Practitioner and modified slightly in ITIL 4, these basic principles provide guidance for every decision you make regarding the products and services you...

Why ITIL 4?

By now you have no doubt heard that ITIL 4 is coming and if you are like most, there are a lot of questions, the biggest of these being simply “Why?” Well, to answer that, think about what ITIL is built on; best practices. And the best practices of IT organizations...

ITIL Training and Certification

  Do you speak the language?   I have spent the last 20+ years working in the field of IT Service Management.  In that time, I have had countless conversations with customers as it relates to ITIL.   The customers tend to fall into one of two main groups: ...