WEBINARS

ITIL Best Practices, ITSM – IT Service Management, ESM – Enterprise Service Management, ITAM – IT Asset Management, Workload Automation and more.

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Best Practices For Evaluating Service Management Software in 2017 8/3/2017

Come join us this Thursday for another Flycast Partners webinar. We know finding a new software management tool can be a daunting task, so we want to give insight into this process and how you can make things easier in 2017. With a strong IT backbone, your company can refocus on things that are crucial to business development, all with peace of mind that everything running on the backend is being monitored, functioning, and secured.

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ITIL Service Design 8/10/2017

Come learn in this introductory webinar about ITIL and the V3 Service Design. Service Design identifies service requirements and devises new service offerings as well as changes and improvements to existing ones. We will be touching on these and more during the presentation so there will be a lot to cover in a short amount of time in this webinar presentation, so please have your questions ready before the closing moments of the presentation.

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ITIL Service Transitions 8/17/2017

All ITIL processes are important, but it’s good to familiarize yourself with the core concepts that make ITIL so useful and practical for your business. Greg Gielda is a seasoned expert in this space and has more than enough to fill up your brain with more than enough useful information on ITIL. So come join us for session two where Greg will be covering many facets of V3 Service Transition in ITIL and demonstrating the utilization and application of these processes.

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ITIL Service Operations 8/24/2017

All ITIL processes are important, but it’s good to familiarize yourself with the core concepts that make ITIL so useful and practical for your business. This week’s webinar is on Service Operation, and how it encompasses the day-to-day activities, processes, and infrastructure responsible for delivering value to the business through technology. Consumerization and service experience is a key factor in Service Operation. The goal of Service Operation is to maintain day-to-day services to the point that there are no issues. When issues do occur Service Operation principles dictate response based on business priority.

Not Finding What You’re Looking for?

If you are interested in learning more about ITSM, ITAM, Workload Automation, ITIL Best Practices and more, we want to hear from you! Submit a webinar request and we will tailor a presentation to your needs.

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