WEBINARS

ITIL Best Practices, ITSM – IT Service Management, ESM – Enterprise Service Management, ITAM – IT Asset Management, Workload Automation and more.

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Cloud Security 1/24/19

The enterprise continues to struggle with security of the public cloud.  AWS, Azure, and Google Cloud continue to rapidly innovate, delivering similar, but not identical, services, each instance of which must be appropriately configured if it is to be secure.  Fact is, change in the cloud outstrips human ability to keep pace.  Automation is the key.  Join this presentation as Rick Bosworth of BMC Software introduces TrueSight Cloud Security, a SaaS security and compliance solution which automates security checks and remediation of your customers’ cloud resources.

Join Bobby McCullough with Flycast Partners for an informative session on Cloud Security, and start your year right!

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 BMC Track-it Tips & Tricks 1/29/19

Join us for this week’s BMC Track-it Tips and Tricks webinar hosted by Rosemary Lieberman! This will be an opportunity for you, as the audience, to directly interact and ask questions in order to solve your current challenges.

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Is ITOSM the Future of Digital Infrastructure Management? 1/31/19

Smarter, faster incident remediation with artificial intelligence. That’s ITOSM.

Join Flycast Partners and OpsRamp as we discuss the value of combining your ITOM + ITSM practice into ITOSM for better system health and faster mean-time-to-resolution.

  • Discover how AIOps can help determine root cause faster and escalate business-critical alerts
  • See how combining infrastructure monitoring with ITSM can help reduce your headaches and keep your infrastructure always available
  • Hear from industry experts on best-practices
  • See a demo of the OpsRamp service-centric AIOps platform

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IT Onboarding – Leveraging Knowledge and AI to Optimize
the New Employee Experience 
2/7/19

Are you providing the right answers for new employees?  IT onboarding can quickly become complicated and drive up your service desk calls – and in most organizations, self-service is not working efficiently.  Delivering knowledge that guides employees through the process of getting the resources and answers they need to be a productive member of the team can be achieved with modern self-help solutions.

Join this live webinar and demo on IT onboarding process improvements with customer-facing knowledge and AI. In the webinar, you will learn why traditional knowledge and self-service is not working and how EasyVista’s Self Help solution can simplify and optimize employee onboarding that helps reduce service desk calls by up to 30%,

LEARN ABOUT:

  • Delivering guided self-service to help new employees find the answers and resources they need to be productive
  • How to easily create knowledge flows that automates knowledge access, contextual interactions, and actions with other systems
  • Integrating with ITSM to automate catalog requests and submit support requests
  • Leveraging chatbots and AI to provide interactive access from anywhere

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Could Your IT Unit Use Fog Lights? 2/14/19

The old ways just aren’t working any more. In the past, ensuring that IT infrastructure was sufficient meant throwing more hardware and connectivity at the problem. Merely provision more “stuff” and you’ll be fine; the capital budget can take it. In today’s world of operating budgets, this is no longer true. It’s often difficult if not impossible to forecast expected infrastructure requirements.

Join us for this webinar with Bobby McCullough at Flycast Partners to understand how you can manage your infrastructure utilization so that you only pay for what you truly need.

Not Finding What You’re Looking for?

If you are interested in learning more about ITSM, ITAM, Workload Automation, ITIL Best Practices and more, we want to hear from you! Submit a webinar request and we will tailor a presentation to your needs.

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