Diversity Is Key There have been many types of research done by scientists, psychologists, sociologists, economists, and demographers that show how socially diverse teams (i.e.; a diversity of gender, race, and even sexual orientation) are [...]
ITIL Problem Management Primer Getting To The Root Of The Problem What is Problem Management? The objective of the Problem Management process, according to ITIL®, is: “To prevent problems and the resulting incidents from happening, [...]
Is ITIL Necessary For Your ITSM Software Solution? The Dilemma In my experience most customers, while being aware of ITIL as a concept, do not have ITIL processes in place within their environment. When customers [...]
“You Can’t Manage What You Don’t Measure” I’m sure you’ve heard the adage. The wording may be slightly different but the meaning has never changed, “you can’t manage what you don’t measure.” Just like all [...]
The Future of LANDesk Software If you have worked in IT for very long, you have almost certainly come across, or at least recognize, the name LANDesk Software. The company was started in 1985 as [...]
A Practical Guide to Using the ITIL Service Lifecycle Approach This a practical guide to using the ITIL Service Lifecycle approach. It is an approach to IT Service Management (ITSM) that organizations of all sizes can [...]
Why Your Tool Implementation Needs Organizational Change Management You scoped out your requirements for that new ITSM tool, created a comprehensive RFP, received and reviewed the proposals from several providers and selected the best possible [...]
Mom and I have a running joke... that concerns her mom, my Grandma Lawson. I remember Mom getting her first Teflon skillet, a Christmas present from my dad. Well, really what I remember is my [...]
Have Clearly Defined Processes And Who's Responsible This is one area that all of us must participate in at some point. As a services consultant and technical instructor, this is a concept that I cover [...]
Cryptocurrency and Cybersecurity The technology that is bringing us the ‘Internet of Things’ is bringing with it, those who would seek to use that technology against us and against itself… and, it stands to reason, [...]