WHAT IS

ITIL stands for Information Technology Infrastructure Library. ITIL serves as a framework to help organizations gain operational efficiencies, deliver business value within IT Service Management (ITSM), and manage IT service lifecycles in a more effective manner. In February 2019, ITIL 4 was initiated as the latest incarnation of best practice guidelines to address end-to-end ITSM and its support challenges, ensuring the new version of the ITIL model aligns with Agile, DevOps, and Lean frameworks.

ITIL 4 provides service management’s shared language, enabling effective communication between departments and teams as well as with current and potential customers who receive products and services. By using ITIL 4 guidelines and best practices, organizations can better coordinate a standardized methodology for designing, delivering, and continually improving IT-supported products and services from a holistic perspective. With ITIL 4, organizations can rely on a defined set of industry-standard practices to manage IT-enabled services.

As business, technology, and user priorities evolve, organizations benefit from ITIL 4’s flexible operating model to:

  • Remove operational silo
  • Perform more proactively
  • Manage risk more efficiently
  • Strengthen relationships with customers
  • Cost-efficiently build IT environments that operate more consistently
  • Adapt to changing organizational requirements

UPCOMING ITIL 4

AUSLYN GROUP

Take home the knowledge and skills to be more adaptive and promote a culture of collaboration with ITIL Simulations presented by Flycast Partners and the Auslyn Group.

Using experiential learning and a mature methodology, this dynamic team-building exercise mirrors real scenarios tailored to your unique organizational challenges and distinct business needs from a strategic, tactical, and operational perspective.

Kickstart your ITIL journey or reinforce your existing ITIL knowledge with this fast, cost-efficient way to strengthen ITIL 4 practices, ITSM tool integrations, and knowledge transfer among teams.

Designed to reflect the entire service management lifecycle as defined by ITIL 4, the interactive ITIL Simulation brings to light the benefits and value of the ITIL framework.

With decades of experience teaching ITIL and leading IT teams, our ITIL-certified instructors are Service Management experts who have assisted thousands of employees at all levels and in many business verticals.

Also available is a package including both the ITIL Simulation and the ITIL 4 Foundation certification training course.

WHAT IS THE ITIL® 4

To comprehend modern IT and digital service delivery’s core ideas, the ITIL 4 Foundation exam is the entry-level ITIL 4 certification. Whether you are new to IT Service Management or reinforcing existing ITIL knowledge, this certification provides an understanding of the new digital service culture from a holistic and strategic point of view:

  • ITIL 4 Guiding Principles
  • ITIL practices and terms
  • The four dimensions of service management
  • The purpose and components of the ITIL Service Value System
  • Consists of 40 multiple choice questions
  • Lasts 60 minutes
  • Has a passing score of 65%

Who is the ITIL 4 Foundation for?

Employees at all levels can benefit from a greater understanding of the ITIL 4 practices empowering business and operations to move in parallel holistically and consistently across the organization, driving value back to stakeholders, partners, employees, and customers.

ITIL® 4 FOUNDATION CERTIFICATION

As IT requirements change, ITIL remains.

Be prepared to pass your ITIL 4 Foundation exam with certification training from Flycast Partners.

With our ITIL 4 Foundation Certification exam training, you receive personalized, practical, and proven guidance to ensure success, taking home the knowledge and skills to:

  • Apply best practice solutions
  • Establish effective service delivery processes
  • Excel at the exam

This three-day course provides comprehensive understanding of the key concepts of IT Service Management, the ITIL 4 framework, and ITIL best practices from ITIL-certified instructors with over 15 years of experience educating thousands around the globe. Included in our ITIL 4 Foundation training course are class materials, study guide, and coupon for proctored exam.

Also available is a package including the ITIL 4 Foundation Certification exam training course alongside the ITIL Simulation.

Fill out the form to request more information or register for an online or in-person ITIL Foundation Certification exam training course.

ITIL® 4 STRATEGIST AND SPECIALIST

After passing the ITIL 4 Foundation exam, more advanced ITIL 4 training courses are available for those working toward achieving the designation of either ITIL Managing Professional or ITIL Strategic Leader. By passing these advanced modules, IT professionals can work toward receiving the ITIL Master designation.

Flycast Partners provides training, course materials, and coupon for proctored exam for the following ITIL modules:

  • ITIL Strategist: Direct, Plan and Improve
  • ITIL Specialist: Drive Stakeholder Value
  • ITIL Specialist: High Velocity IT
  • ITIL Specialist: Create, Deliver and Support

Fill out the form to request more information or register for one of the online or in-person ITIL 4 advanced courses.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL Questions

Please fill out the form below with any questions about ITIL or to talk to an IT expert.